Head over to our Sailor App to sign the acknowledgment form. For all new bookings from 24 June onwards, our terms and conditions will set out your options to rebook or cancel your holiday. But if you need help, well do our utmost to provide it. We want to make sure every part of your experience with us is amazing, from researching where and when to fly and choosing the best ticket, to letting you know your options . We'll run a soft credit check to find special offers, but it wont affect your credit score. Compare the cost in points or miles to cash, and see which option is best. In those cases, you will be offered either a future cruise credit equal to at least the amount you paid, a refund to your original form of payment or a combination of the two. Guests are under no obligation to identify themselves solely because they have a disability when they seek no special assistance, special services, or privileges. It certainly pays to know what refund you can expect and how to claim it. Once you check in, youll receive your Band and board the ship. We will look after you if you test positive for COVID on board. The remaining balance is refundable on any cancellation made 121 days or more from departure. Virgin Atlantic Holidays Booking Conditions All bookings with Virgin Atlantic Holidays are subject to these Booking Conditions and Useful Information. Below weve broken down a comprehensive checklist of all the required documents youll need to complete and submit before you get to the port. Ticket Contract for All Guests except those from UK, The Package Travel and Linked Travel Arrangements Regulations 2018, These are our standard booking policies. Anyone in those situations is eligible to receive a refund or FCC. Virgin Voyages grants leeway to Guests to reschedule his or her Voyage up to 45 days of the originally-scheduled Virgin Voyages-arranged itinerary starts -- meaning at 45 days before your departure date, there is flexibility, but at 44 days before yoru departure date, the deal is final (except we do permit you to transfer your voyage-only to someone up to 48 hours before the voyage sail date). Our Ship Crew will work with you and local authorities to agree on a time you can safely disembark from the ship at the end of the voyage. From the must-brings (like your passports and vaccine cards) to the nice-to-haves (like swimsuits and sunglasses), we have a list to help you prepare. 25 Feb/23. The line has also made allowances for anyone who tests positive for COVID-19, has a member of their party test positive or who has been deemed a close contact within 14 days of sailing. A fare difference may apply at the time of rebooking. Weve got you covered, so you don't have to miss out on all the great deals (and unmatched experiences) weve got going on. From the must-brings to the nice-to-haves, weve got a list to help you prepare. Virgin Voyages has the right to refuse or revoke passage to anyone who, in its judgment, is in a physical or mental condition unfit for travel or who may require care beyond that which Virgin Voyages can provide. Such a Guest will be responsible for all applicable fees and travel expenses to that subsequent port of call. All of our Sailors are accountable for making necessary COVID-testing plans after disembarkation from the ship. If you have not paid in full, any money you have paid will be refunded to the original form of payment. 3. If you're booking at this time, you have a 7-day grace period to request a full refund on your deposit and any other payments made. Spa treatments. Check here before booking an award fare. Guests requiring the use of service animals (US) or assistance dogs (UK and EU) are asked to notify us not less than 21 days prior to the Voyage. Bookings can be held for 24 hours without deposit up to 45 days prior to the sail date. From day 120 to day 46 prior to sailing, there is no refund, but you may reschedule your cruise to another sailing within one year of the original sailing date or opt for a certificate for future cruise credit. Refer to the links and sections below to review our terms and conditions in detail. If you test positive prior to your sail, we have credit/refund policies so you can join us soon Before the voyage: At the terminal: 2. Are you booked on an upcoming cruise but worried a case of COVID-19 could derail your plans? Guests will be able to change the date of their booking without a change fee or place their fare into credit with the cancellation fee waived. Although conditions on cruise ships are generally safer than on land, you might be wondering if theres a way to cancel or postpone your voyage due to COVID-19 concerns. What happens if a Sailor tests positive at the terminal? Sailors will be departing, and arriving back home, from our very own, gorgeous Terminal V located at 718 N Cruise Blvd, Miami, FL 33132. So if you booked a flight or hotel add-on to your Voyage, it is the day the first add-on begins. For bookings made by May 31, 2022, for sailings departing on or before September 30, 2022, Princess allows passengers to cancel 30 days or more prior to the sailing date as long as a public health emergency remains in effect. $200 Uber Cash: Enjoy Uber VIP status and up to $200 in Uber savings on rides or eats orders in the US annually. Dining. Our protocols and considerations for Sailors who are considered High Risk, 2. Yes, I want to receive emails from Virgin Voyages. As always, we recommend you purchase our Voyage Protection. Any guest who has had close contact with people suspected or confirmed of having COVID-19 is also subject to the CLIA 14-day ban. For bookings made prior to May 31, 2022, for voyages departing before September 30, 2022, passengers can cancel up to 30 days before sailing and receive a full refund to the original form of payment, minus any nonrefundable amounts, which will instead be issued as FCC. Pricing guarantees: Virgin does not offer refunds due to price drops after booking. Back to My booking . Anyone who books a Virgin Voyages sailing on or before May 31, 2022, for a cruise departing on or before Oct. 15, 2022, is eligible to receive a full refund in the form of FCC when they cancel at least 48 hours before they're scheduled to set sail. If you test positive, you will be denied boarding. Credits must be used by May 31, 2022, to book a new cruise that departs by Dec. 31, 2022. 6. In exchange for the annual fee, you'll unlock access to the Amex Membership Rewards program that let you access airline and hotel transfer partners, along with new lifestyle and travel credits. Beyond that, it becomes non-refundable. While well leave the creative packing choices up to you, there are a few things we already have on board that you wont need to bring along. "From extensive cleaning measures, to a first-to-sea, high-tech air filtration system, the . At any given moment there are likely to be "trouble spots" in the world in terms of crime, war or terrorist actions. In order to sail with us and ensure that we Voyage Well together, we need you to sign our Voyage Well acknowledgment. Given some lines current flexibility allowing cancellation as close as 48 hours to embarkation day even if youre tempted to cancel right now, it could be prudent to wait to see how the situation plays out. Whenever possible, Virgin Voyages will work to accommodate Guests with special needs. If you have paid in full, the amount will be issued in the form of FCC. 3. Related: Heres what to consider if youre thinking about booking future travel now. Further, we use photographers and videographers to capture images of our Guests during their Voyage with or without enhancements for sale to those captured in the imagery. Virgin calls their FCCs Future Voyage Credits or FVCs. Conversely, It may be your Voyage sail date if that is the only thing you booked with us. Get $200 back in statement credits each year on prepaid Fine Hotels + Resorts or The Hotel Collection bookings, which requires a minimum two-night stay, through American Express Travel when you pay with your Platinum Card. Earn 80,000 Membership Rewards points after you spend $6,000 on purchases on your new Card in your first 6 months of Card Membership. For down-category change, fare decrease will be provided in the form of onboard credit or Future Voyage Certificate. Booster shots are recommended for those who are eligible. The Plantation-based cruise line was set to debut in March 2020, but the . Her favorite cities include London; Amsterdam; Krakow, Poland; Phnom Penh, Cambodia; Dawson City, Yukon; and anywhere known for outstanding pizza and theater. Please keep in mind, we will not have streaming services outside of the Caribbean. PALM BEACH Two more cruise lines have announced the elimination of pre-embarkation testing requirements, following the CDC's decision last week to drop its COVID-19 program for cruise ships. Smoking areas are provided around the ship. Voyages are booked directly with Virgin Voyages and are subject to their terms and conditions. They will receive 75% if they cancel between 22 and 29 days out, and 50% between 15 and 21 days out. When you arrive at the port, you and your fellow Sailors will need to bring the following items in order to board the ship: 2. Claims must be made directly to your insurance company. We may receive compensation when you click on links to those products. When you cancel the cruise: This gets a little tricky. If you test positive prior to your sail, we have credit/refund policies so you can join us soon, 2. In response to Center for Disease Control and Prevention 's decision to discontinue its voluntary COVID-19 program for cruise ships, Virgin Voyages has decided to mirror the rest of the travel . Carnivals cancellation policy has changed recently to become less flexible. In limited situations where Guest would be unable to satisfy certain specified safety and other criteria, even when provided with appropriate auxiliary aids and services, we reserve the right to refuse permission to participate in all or part of the Voyage. Travel news and alerts. Learn more. Online direct bookings will require a credit card at the time of booking, but the deposit will not be charged until 24 hours have elapsed after the booking. $200 Airline Fee Credit: Get up to $200 in statement credits per calendar year in baggage fees and more at one select qualifying airline. Related: Curious about Holland Americas newest Rotterdam? Plan Far, Far Ahead, Royal Caribbean International Cruise Line Refund Policies, Holland America Line Cruise Refund Policies, Scarlet Lady handover from shipyard to Virgin Voyages. Celebrity cruisers who booked by March 31, 2022, for sailing dates through Sept. 30, 2022, can cancel as little as 48 hours before sailing for a full refund. Refunds will be returned to the original form of payment, less any nonrefundable deposits or cancellation fees, which will be returned in the form of FCC to be used on a future booking. If this is not complete, we cannot let you board the ship. Required pre-flight COVID tests on disembarkation, 1. Please visitthis linkfor more information regarding Shore Things terms & conditions. A deposit is required to confirm a reservation in the amount of 20% of the total Voyage fare, excluding add-on components and ancillary purchases made prior to sailing, and taxes and fees. All rates and information presented herein were in effect at time of printing and are subject to change with or without notice. Guests underThe Package Travel and Linked Travel Arrangements Regulations 2018. Our considerations and protocols at our destinations, 9. 3. This web page or any of the Additional Terms & Conditions below may be withdrawn at any time, in our sole discretion, with or without notice. Bronchiectasis (thickening of the lungs airways), Bronchopulmonary dysplasia (chronic lung disease affecting newborns), Chronic obstructive pulmonary disease (COPD), including emphysema and chronic bronchitis, Having damaged or scarred lung tissue such as interstitial lung disease (including idiopathic pulmonary fibrosis), Cystic fibrosis, with or without lung or another solid organ transplant, Recent Pulmonary embolism (blood clot in the lungs), Pulmonary hypertension (high blood pressure in the lungs), Adopting the use of advanced cleaning tools like fogging; which means that all luggage and delivery to the ship will be fogged down, as well as fogging cabins as needed in addition to sanitizing each cabin between every sail, Incorporating the latest hygiene initiatives specifically for COVID-19; sanitizing dispensers in every public space, touchless faucets, increased hygiene signage, and leveraging hospital grade EPA registered disinfectants from EcoLab all while using best practices to sanitize and disinfect, Utilizing our partnership with Ecolab, identifying specific high touch points across cabins, public spaces, restaurants, and recreational areas that will be disinfected on a frequent basis, so that you dont have to worry before touching a door handle or elevator button when youre with us, Using the latest technology from AtmosAir Solutions an air purification system that disinfects air on board, Leveraging bi-polar Ionization technology, this air purification system has been shown to kill 99.9% of viruses making us the first in our industry to treat 100% of the air on board with this technology, Our sea terrace ratio is one of the highest in the industry allowing plenty of access to (salt-infused) fresh air, Managing personal space by significantly reducing our overall ship capacity for our start-up sailing period meaning that we can all easily adhere to appropriate social spacing/physical distancing recommendations, We dont have buffets or large dining rooms; purposely creating smaller eateries to limit large crowds. Newsletter; Write a Review; Boards; . COVID-19 specific refunds: Virgin is offering full refunds for those who cancel because they do not wish to be vaccinated prior to cruises that take place while COVID vaccines are mandated by the cruise line. Opinions expressed here are the authors alone, not those of any bank, credit card issuer, airline or hotel chain, and have not been reviewed, approved or otherwise endorsed by any of these entities. All sailors (passengers) must be fully vaccinated against COVID-19 to sail with Virgin Voyages. Related: Take a look at Carnivals Mardi Gras (yes, the one with the roller coaster). Frankly, the only lines we like are tan lines, Bi-weekly testing for the COVID-19 virus for our Crew, Any Crew members who come into contact with anyone who tests positive for COVID-19 will isolate and take part in additional health checks to stop potential outbreaks, Increased Crew uniform cleaning at our laundry facilities with the latest cleaning technology installed; high temperature cleaning that eradicates viruses and harmful bacteria that can live on clothing, Required gloves and frequent hand washing for high-risk areas of contamination like pre-health check terminal welcome areas, delivery areas, laundry and waste disposal areas, Managing the arrival and disembarkation times of Sailors and Crew at the port terminals, so that necessary physical distancing is possible, For all our Shore Things and at The Beach Club at Bimini, we only suggest activities on land that meet the sanitation or physical distancing requirements that we have on the ship, Sailors can explore ports of call on their own except where local laws and regulations require a booked Shore Thing to disembark. Cancellations shall be deemed effective at 11:59 p.m. local east coast United States time on the date Guest communicates such cancellation. If you test positive for COVID-19 or have been directly exposed fewer than 30 days before you embark, youre also entitled to the above. If they cancel fewer than 60 days prior, refunds will be issued according to the temporary, flexible schedule. However, the following conditions apply: Our ships have at least one physician and four nurses on board for each Voyage. The tips are on us, We've got you (and your hair) covered there, These are already provided in your cabin and/or suites, There's complimentary WiFi on board, so you dont need to check with your provider about data roaming charges, Extension cords and multi-plug power strips, Seasonal and/or celebratory light bulb strings, Any appliance with a heating body or element, Any flammable liquids, fuels, paints or thinners, Aerosols, except for personal care toiletries which are permitted, Personal grooming items exception: personal grooming items such as metal nail files, cuticle tools, scissors for trimming facial hair, manicure sets and other similar small personal grooming items, are permitted on board, Golf clubs (permitted, stored in the cabin), Scooters, regular or electrical (not for disability related use), Remote-controlled helicopters, airplanes, drones or similar devices, Spillable batteries (note: wheelchair batteries are permitted), Other compressed gas cylinders (medical gas bottles are permitted - 680 liters or E / M-24 size, only 2 can be hand carried, rest are delivered), Alcoholic beverages, hard liquor, spirits or beer is not allowed. - You have the most flexibility outside of 120 days prior to your departure date. Plus Ups are excluded. Providing vaccination status (if applicable), 1. Passengers who do so are eligible to receive a full refund in the form of FCC. Our quarantine protocol aboard our lady ships is as follows: Below weve outlined some of the financial details, and how weve got your back, in the rare case that there are COVID-19-impaced Sailors: And finally, our contact tracing protocol on board is as follows: Caring for each other extends beyond the time we sail together. Weve outlined a few recommendations about approaching travel to and from the ship the trains, planes, and automobiles in between. Get up to $300 back per calendar year on the Equinox+ digital fitness app, or eligible Equinox club memberships when you pay with your Platinum Card. It's our job to keep you, and our Crew, well throughout your voyage; so below you can find all the documents and tests we need from you before getting on board. Please head to our Sailor Appto complete the health-check form at least 24 hours before embarkation. Items 7.1 and 7.2 of the ticket contract includes . For questions about whether our Voyage experience is right for you, please contact our Shoreside Sailor Services by clicking here or if in the US or Canada calling 1-954-488-2955 and if in the UK +44-20-3003-4914. Guest acknowledges and understands that certain international, foreign or local safety requirements, standards, and/or applicable regulations involving design, construction or operation of the vessel, docks, gangways, anchorages or other facilities on or off the vessel may restrict access to facilities or activities for persons with mobility, communication, or other impairments or special needs. When you arrive at the port and check-in at the terminal, youll be able to pick up The Band and start your vacation with digital (sea) breeze. Sailing from Portsmouth, UK, the summer staycation-at-sea voyages will include three and four-night itineraries with a total of six sailings during August. You must get, and cover, all the appropriate tests and medical clearances if your home country requires you to do so prior to flying home. We may have special offers in place, so click here or the Offer Terms and Conditions link above (both link to the same place). Richard Branson-backed Virgin Voyages on Thursday unveiled a list of anti-coronavirus measures it planned to implement when cruising resumes that included "rapid and effective COVID-19 testing for all sailors and crew prior to embarking." "Sailors" is the term that Virgin Voyages uses for . Executives hint at an answer. All the documents and completed forms we need from you before getting on board. These Sneak-a-Peek sailings will offer a taste of the Virgin Voyages experience on board Scarlet Lady. 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