Lace detail blouse. 12 answers. Returns at Ross are ridiculous. I would always prefer to get a refund but I'm okay with a store credit. I printed my bank statement proving that I had purchased the purse on Saturday. (she has not even tried yet). I told him I did, and it wasn't until I put them on that I realized how bad they looked on me. The terrible employee ever!!!!! I called the Ross sure and told them that i had accident washed my 2-week old receipt in the laundry. Manager could have easily taken it back. Well I found another receipt and read it 3 times. Then proceeded to literally inspect the tshirt flipping it in and out looking for somthing? I was told they could not help me as my drivers license was blocked, but to call a 1-800 number to see if they could do anything for me. When I ask why. By P&J and EE readers. I tried to overlook the attitude she had from the start. Get it together Ross. When she rung the exchange she said that it was worth 50-60% LESS what i originally paid. We only offer store credit as a second option for instances like that when customers do not have that first card but they still want to shop, they can use the store credit instead. As I recall all the numerous years I've shopped there they have not compared my tag and size when I make my purchases but yet they are quick to give me a hard time when I wish to return their item. Tried multiple times to return them for IN STORE CREDIT and no one will accept them. Can I return it? What if I return my products after 30 days? Mrs. Ross Scarf Fringed Crepe Kaftan Dress - Blue $875. They too refused to help me! Required fields are marked *. Select one of the products below to learn more. I had a valid receipt to return paints that I worn once then washed. The refund will be initiated only if approved by their Refund verification system. She said that because I'm returning it in less than 24 hours and the system requires it. Ross sells a bunch of different categories of household, travel, clothing, and other merchandise. Sometimes descriptions don't accurately match, why, I don't know but, it has been known to happen. It's called being lazy and entitled. But I thought about the 24 time thing and looked at the receipt it was well over 24 hours. Does anyone know if this is true or had similar experience? It's there rules not the employee singling you out as a criminal.. stores only look at the people's IDentity information after being flagged by the system as suspicious which means if your not a criminal trying to scam them, your ID is stored in a confidential database.. and it's not being sold/transferd to a third party either (which Internet site hosts do as well as your cell phone company like T-Mobile for example and even your Apple iPhone had you sign a terms of agreement/release of info.!?!? Return the item with its receipt and do not remove tags (if any) from any items. returning an item where I used Kohls cash. I never had any problem with returning to Ross store within 30 days with recipes but my purchases never were used if I want to return it. The Literary Theory Handbook introduces students to the history and scope of literary theory, showing them how to perform literary analysis, and providing a greater understanding of the historical contexts for different theories.. A new edition of this highly successful text, which includes updated and refined chapters, and new sections on contemporary theories Come back tomorrow and the manager can do it. Remember that youll still need the purchase receipt. ARE YOU SERIOUS??? This is not as an insult to anyone, it's just company policy. Loss is hard. our other articles on return policy. If you are not satisfied with the merchandise, you can easily return it by visiting any Ross stores. ross dress for less bereavement policy. That day! I was hired I as being a mgr with my resume the way it was and all of my references. Where is Parmesan Cheese in Walmart? This is bs. Ross's standard return policy is to provide the return of the items within 30 days from the date of delivery. Kinda scary, I will be more cautious about my purchases, if I even purchase from Ross again. I am now aware of their store policy and their pure neglect in communicating this fact at the time of the gift's purchase. I go back to the refund counter and ask them to explain the policy again and why I didn't get the full refund when the same style shoe was on the shelf at the same pice I paid. I then asked where does it say to the customer that if you return without a receipt and all tags on item that you get whatever the system says you get? slap my items down and push them away so the next customer could be helped. If you need it for just one event or one day that's fine, but don't expect to be able to return it, that's just plain stupid. I take this into consideration when shopping there. Hope this helped. All rights reserved. I explained to the person my license even had picture of how little hair I'd have couple months ago because of cancer. Also, Ross dress for less return policy restricts any type of refunds, exchanges, or store credits if the item is used, worn, or altered in any way. After only having it for one day.really???? If an employee works in customer service and there is only one other cashier, that customer service employee typically goes back and forth between returns and purchases. Within 2 hours I tried to return the set I didn't like the fit with the receipt and they tell me I need ID. Ross wont provide refunds on opened software items. That means that once a products tags are removed or a package has been opened, it no longer has the resale potential and the host store like Ross takes ultimately has to take that as a loss, which if repeated obviously would cripple the business. Consumers who purchase merchandise at Ross stores will have to hold onto their receipts if they think they may have reason to request a refund. We proudly support organizations that build strong communities. This woman will be fired and I will do whatever it takes to make this happen. A purchase is a purchase! Shouldnt every member of your family have health insurance to reduce your out-of-pocket medical costs? I just finished paying for my merchandise when the cashier forgot to do Senior Day Discount - so they said I needed my drivers license - which I didn't have with me, as I didn't drive - but I just paid for the merchandise 30 seconds before. In general, any software you purchase from ross must be kept closed in order to be eligible for a return. If the description is clear and it's obviously that product, then we will return it. at NET-A-PORTER. One I had the receipt for and the second pair I did not. See detailed Ross customer service rankings, employee comments and much more from our sister site. I'm not a habitual Ross shopper. I wish I had gotten the ladies name but they are both managers,one with long brown hair the other with reddish blonde hair. It was like I walked 2 miles just to give them $49. 11.12.17. They said the shoes were probably old and out of style but I hadn't baught them that long ago and went to the back n they were still selling the same exact style shoes for the price I originally baught them for. If everyone got to return crap they washed or tore the tags off on then they would raise the prices!!!!! Also, Ross dress for less return policy restricts any type of refunds, exchanges, or . I don't like the idea of my ID info floating around either and I'm with you that it isn't right to demand IDentification when you have the receipt.. Its the worst store cockrell hill dallas 75211 12/14/17 night the manager is discriminatory person he uuses discriminatory lenguage to persons speaks spanish, I went to do a return today at ross the system froze after after only doing one return that return I seen on my bank statement asap the item was then refunded and I still haven't seen the return when I looked a return receipt it says voucher issued.wjat does that mean. They seem to find a bad reason. This is a fraud !! employees are super confused, not trained to deal with customers at any level, even a manager doesn't have an explanation for what ever that doesn't make sense! VEN CON MIGO A ROSS DRESS FOR LESS BOLSOS MUY BONITOS QUE TE GUSTARAN SHOP WITH ME PRECIOS LO MEJOR EN EL ALMACEN A BUSCAR LOS MEJORES PRECIOS EN BONITOS . The saless person said No they don't refund cologne. She suggested to call the store I had purchased my purse from, as they can look up transactions of the day. I have been trying to have her but she trying to sell her home. You can either ask for an exchange or a refund in return for your product. When it was time to do my return she told me she couldn't return it. The customer service is unbelievably horrible. Enough said. I've returned tons of stuff with no issues. The sad thing is that they have been my favorite stores but I will not tolerate being treated with disrespect. Having a receipt will marginally increase the chances of your return request getting accepted. You will also get store credit for what the item is worth currently that day, and not the amount you paid for it. I probably wouldn't make such a fuss if it was a small dollar amount. Ross Stores owns another brand,dds DISCOUNTS. I'm glad I didn't go into the room to look at his face. They said my shoes were part of a different shipment and were now marked down. I went back within an hour with my receipt to exchange for smaller size because he needed to wear it that night. The very step you need to take is to visit the. We believe that it is an essential part of the Company's overall commitment to attract, hire and develop a strong, talented and diverse workforce. I have the receipt and it has not been 30 days since the date of purchase. Are you kidding me. However the experience was terrible. He added that he would accept the ID of her son who was with her. 14. I bought a pair of shoes for my son. The female security was also smirking which was really rude. I bought a bottle of mens cologne yesterday. Needless to say they were pissed.I had a return something I thought was hair spray, it wasn't. Could not return summer items given as gift. The exception to this is if you pay with a check. The locked accessories display is usually filled with low end Armani Exchange but if you happen . Ok, i get that hovever, as I proceed to shop I find the same exact shoes with the $21.99 tag on them. For those of you inquisitive about why they ask for ID, it's because this information guess into a store database as well as a nationwide database that tracks your returns. If I need anything Related to housewares I will shop at bed bath and beyond I Macy's. I was out of town and found I needed a light sweater to ware to a wedding. I told her that I did nor wear them and tried it at home and they are very uncomfortable shoes. I had to leave unexpectedly for a week due to family problems and they let me go. Call corporate. Ross is a store I do not usually go to. I purchased five pair of shoes from Ross exactly 1 month ago and went to return the sandals which were very uncomfortable when I tried them at home and looked defective. I know that was not true. 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