That is why Viking is offering a limited-time offerthe most flexible of any cruise lineso that you can plan your voyage with peace of mind. 2. Please Note: 1) Terms & Conditions for Risk-Free Guarantee Future Cruise Vouchers can be found here. She sent them a brief email outlining her grievances. As the UK government have just removed the 10 day quarantine period for double vaccinated individuals, I tried to book a cruise from Malta on the Viking Venus for this July. CC Help Jenn We found no mention of this "policy and procedure" of only participating in excursions or activities escorted by Viking-approved tour operators. Not much Viking can do about that. First picture shows our Viking cruise ship second photo is the fire from our French balcony - when we were on a boat and docked, we were between other ships so blinds had to be drawn. They may sound sympathetic. Four days into our cruise, it ended abruptly.The Rhine river was too shallow.We were given no choice but to pack our bags and climb onto a tour bus. It is not the geographical location of the trip as much as being in any enclosed space with a large group of people and the U.S. has not been a model of controlling the virus anyway, Keyles said. Ten days later, on March 30, Viking announced the cruise was canceled and 100% cash refunds would be given to customers but only for those who hadnt canceled previously. In her view, shed given Viking an interest-free microloan for a year. Viking said that "guests will only be allowed to participate in excursions or activities executed and escorted by Viking-approved tour operators." Location of This Business. This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. We understand that some of our guests might be hesitant about making a cruise reservation or traveling at this time. Fosse and her husband had initially booked a cruise for April 2020. The Risk-Free Guarantee allows guests to change their cruise date up until 14 days before their planned departureand Viking will waive any fees. A different Viking representative called them back. Business Incorporated: Technically, no. Most Viking cruises offer extensions either at the start or the end of the trip. That would be your quickest way of making contact. Full payment was required by the end of 2018 and was paid. We opted to take the grand European cruise with Viking and visit as many communities in Europe as We booked a cruise which included Turkey. Will I ever see my refund from Pacific Holidays? Even so, we enjoyed the experience to the fullest and wanted more.Consequently, Viking offered a 25% voucher for future use to offset the unexpected change in the cruise we had taken. That way, you can cancel if the water level disrupt your RIVER CRUISE. We hope this information is helpful to you Jsummer3feel free to connect with us directly at tellus@Vikingcruises.com should you have any additional questions or concerns. No choices for meals except literally here is your vegetables or here is your bratwurst and only one glass of wine (usually red one night then white the next night).We called customer service the first night that we arrived at the hotel at 8 PM and our luggage is missing on the interstate, and we requested to have a refund and fly home. what has been described has been appalling and i feel for those concerned. Our conversations with Viking were going nowhere until we reached out to you, she said. Viking did a phenomenal job on every aspect, including the really complicated logistics of a land/river tour that included three intra-China flights, feeding people on land and on the river, and, most important of all, providing the best guides you'll ever have. Weve just passed the one-year anniversary of the pandemic and it is nice to finally have some closure on this issue.. The manager never did say what happened other than the hotel is fully booked.The other couple got a room the had a strong septic smell. And the result is that passengers like us were unable to schedule any of the shore excursions we were interested in and through no fault of our own. To discuss your concerns and continue this conversation, we welcome you to contact us with your booking details. Tripadvisor performs checks on reviews. I think Viking is taking financial advantage of retired people and using the COVID virus as an excuse. Front Desk gentleman needs a bit of coaching on customer relations!We were traveling with two other groups. The cruise was cancelled!!!!!! If I tried to duplicate them it would take weeks of planning and organizing, not to mention to calculate the costs involved. City Tours, Walking Tours, Sightseeing Tours, Food Tours, Self-Guided Tours & Rentals. When we purchased this cruise, we paid for Deluxe Accommodations. The letter indicated a refund can be obtained if Viking notified by June 12, 2020. Since we knew with our health concerns and our ages we would likely not take any other cruises, we did not want to risk losing any more money by waiting.. While the travel vouchers are good for 24 months, given the state of the pandemic and its global reach, and our medical conditions and age, we will not be traveling any time soon and certainly not in the next 24 months especially on a ship of any kind, Keyles said. Vrbo took my $1,270! They essentially had a bus trip in Europe. Based on what I see here, I wonder why anyone would do business with this company. Passengers just stayed on the ship and ate gourmet food free of charge while GCT frantically tried to make flight arrangements for them plus arranged for some to get prescription refills for some who did not bring enough for extra days. Their claim was denied and the couple let Viking know. Ive called repeatedly to complain - I was told someone would call me. It's worth noting that the ship is docked in the port at Valletta for the first two days anyway, so people have plenty of time to board to the ship if using another airline?They're loss. I ultimately chose GCT because I liked the itinerary a little bit better. Then what? :rolleyes:). The above-mentioned provisions, are not to be considered as restricted by any words of this Passenger Ticket Contract whether written, stamped or printed. The credits can be used on bookings made by May 1, 2022, for cruises departing before December 31, 2022. The bottom line here is that Viking sold a cruise package that it could not deliver. Following are the main two parts contract you need to prove Viking breached. Karin Price Mueller may be reached at KPriceMueller@NJAdvanceMedia.com. <> I'm glad you posted this Yoda Mom. Get the answer in writing if possible. As there is no requirement for covid testing for flights to Malta and because you are tested anyway before the boarding the ship, why are they forcing guests to use only one airline. Guests who prefer to forgo the added value voucher and request a refund, can call Viking at 1-833-900-0951 or their Travel Advisor bythe deadline provided in the communication notifying them of the cancellation of their cruise. YodaMom, December 19, 2011 in River Cruising. Like most cruise lines, Viking canceled all of its sailings during the pandemic. Going back to reviews over past year, this has happened other times as well. Mandatory vaccine cards to cruise are required. May 28, 2020 I received the email from Viking CEO, indicating all Viking cruises were cancelled until August 31, 2020. more. The only way we can get a cash refund from Viking of 100% of the cruise costs minus the $100 per person booking fee is to cancel more then 120 days before departure. Four days on a bus. 5. Or it could have fixed the problem quickly when she raised her concern. at least month before we went on our trip in October for optional cruises that were subsequently cancelled. If you booked through a travel agent, chances are that the agent got that email instead of you. Again, they are holding all the cards but still doesn't make it any better. 2023 Advance Local Media LLC. :|?OK>wv&OMj?q~bULLW=IgT~|N37W76nkimon#[5_fDn'[nak"=QOMg+_V3H_sn-MgWf:Okj_n 3^sL Fa|I'Z+XjmlVWWf nk. The Elliott Report is supported by Elliott Advocacy, a nonprofit organization that offers free advice and advocacy for consumers. Had she done so, Fosse could have avoided this mess. Notification must be received as follows: For those with flights arranged by Viking, it must be received at least 14 days prior to the date of flight departure. This is another luxury cruise line, and like Regent Seven Seas, it might be a little out of your price range, but this one also has a referral program. We received a letter of "apology" from Viking but no offer to refund the money we paid for the Priority we did not receive.4. All the reasons why you cant get a refund for your destination wedding. In doing that they converted all the credit money to euros and back so we were still shorted over $70. We regret your disappointment and understand that you are working with the Customer Relations team. Instead of returning that amount of money, they converted the money to euros and back and we received a check for $1149.61 which is over $170 less than we paid. Viking Line Abp, org. Tripadvisor performs checks on reviews. operators in regard to the cruises described herein. Its been eight months. Then late in the day, 50 days before our departure, we received a notice that shore excursions would finally be available the following day, 49 days before sailing. We think we were able to reach a reasonable settlement and are glad to put this behind us, Keyles said, noting that Viking asked them to sign a non-disclosure form that prevented them from giving the details of settlement. Growing your career as a Full Time Crew Purser/Assistant Purser required to join a boutique cruise line! As you might imagine, the surge in traffic from everyone trying to complete their shore excursions at the same time caused Viking's system to shut down. If you need help with any problem,please contact us through this form. Plan your voyage risk free. This was our first ocean cruise, but we had been on two European river cruises prior. Review tags are currently only available for English language reviews. These options are not acceptable to us, and they should not be sufficient for Viking. We were shuttled around on a bus from one ship to another. Unfortunately, during the voyage, I became ill. We decided to fly home from Rome (as originally this was part of the trip). endobj Started June 21, 2021, By They may offer a voucher on future cruises, but seldom a cash refund. It may cost more than the price of the cruise to promise the right water level. After all, this too shall eventually pass. Copyright 19952023 The Independent Traveler, Inc. Amazing, Funny & Totally Awesome Cruise Photos, http://www.vikingrivercruises.com/pdfs/2011%20PAX%20Ticket%20Contract_EU.RU.UK.pdf, Click here to reload the page in order to enable certain features, Policy regarding COVID related Discussions. Further, Viking added that "non-compliance . 6. If you paid with vouchers, those vouchers will be returned to your account. The end result was that my voucher was increased to reflect 125 percent of all monies paid to Viking., She said Vikings actions took care of the entire cost for her rebooked cruise for November 2022, with some left over for side trips.. Full Fare is defined as the full cost of any cruise, land or air component purchased from Viking. The material on this site may not be reproduced, distributed, transmitted, cached or otherwise used, except with the prior written permission of Advance Local. Are any of the other November 12th passengers getting a response from the '800' number given to us on the Customer Relations Department? I mean, shed already collected on the 125 percent promised with her first credit. YouTubes privacy policy is available here and YouTubes terms of service is available here. Granted, it wouldn't have been fun to have been bussed instead of being the river cruise they signed up for. I would be more concerned if they got a bad rap from people consistently year around and they don't. 6. By choosing a refund, the added value 125% Future Cruise Voucher will become invalid. On top of that, we were charged $200. Family members had all paid. <>/ExtGState<>/XObject<>/ProcSet[/PDF/Text/ImageB/ImageC/ImageI] >>/Annots[ 20 0 R 23 0 R 24 0 R 25 0 R 26 0 R 34 0 R 37 0 R 38 0 R] /MediaBox[ 0 0 596.04 842.52] /Contents 4 0 R/Group<>/Tabs/S/StructParents 0>> And even if not now, it builds a history for the next time Viking dare to pull the same trick again! A voucher was offered but the prices have been increased even more that the value of the voucher. But, GCT consistantly scores high on Naste and has wonderful customer satisfaction. Community Rules apply to all content you upload or otherwise submit to this site. We appreciate you bringing your concerns to our attention, jaxxx2016, and regret to hear of the situation you have described. #1. When you are covered by the Risk-Free Guarantee you may change your cruise reservation with notification to Viking. I attended an information session at the Sydney Hilton to try to clarify this. most do research before making an investment in travel products. But, when the company you have paid a very expensive fee to promises something they know is not going to happen . You can bet I'm writing to the Attorney General and thank you for the advice. This guarantee is combinable with all other Viking offers available. For example, Carnival states, "If you would like . On top of all this, there are no refunds, only a paltry 25% discount (of the price you paid, not the price of the cruise you may want to take next, and by the way, this is close to the discount they give returning customers so in effect they are giving back essentially nothing for a lousy cruise) on your next trip if taken in the next 12 months. stream Looking forward to my next trip, This is the version of our website addressed to speakers of English in the United States. - 120 days to 90 days: refund of fare, less cancellation fee of 15%. This was my fourth rivet cruise with Viking. If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. 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Just passed the one-year anniversary of the other November 12th passengers getting a response from '800... 2020. more how to get a refund from viking cruise up until 14 days before their planned departureand Viking will waive any.. Most do research before making an investment in travel products you paid with vouchers, those vouchers will be to! Before their planned departureand Viking will waive any fees fixed the problem quickly when raised! On Naste and has wonderful customer satisfaction you booked through a travel agent, chances that. Making a cruise for April 2020 will I ever see my refund from Pacific?!
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