I told the buyer to contact the local post office and see if they can help, but technically it's not your issue anymore once it shows delivered. This website is using a security service to protect itself from online attacks. this is a question and various opinions are valid and necessary. Mercari cannot assist you without proof of tracking or delivery, as you assume all risk by shipping on your own. As a buyer I would be fine with that. Cloudflare Ray ID: 7a16556a0c7c770d Mercari is a Japanese (USA-based since 2014) e-commerce company that has grown to be one of the largest buying and selling marketplaces in the world. This seems to be a scam, similar to what happens on ebay. edit : Definitely not going to now, main concern was package being lost or grabbed by wrong person but on second thought that's not really my problem. 'In honor of imnotlegolas for starting this subreddit. Well, uno reverse mf thank you mercari and USPS, ultimate scammer catchers Cookie Notice I'm sorry this happened to you but thank you for giving me some useful information. 1099-K Reporting and Disclosure Information. This is so if they are a scammer and they get any other reports on that name / address doing mail fraud they have a record and are more likely to talk to them or investigate if they can. The seller also used the same image for other listings after my sale, and I later saw the same image on another seller with no ratings and a high cancellation rate. Internet was a no go.I am at the Post Office to see whats up. They wait out 5 days to see if it "shows up" if the buyer says it wasn't delivered when tracking shows "delivered". Check to see if someone else (family member, roommates, neighbors) accepted the delivery. Never have I had a buyer complain, they respond with a thank you and a quick rating. I always do, "hi there, just saw your item was delivered, I hope you love it. I looked over the seller's profile and see a lot of recent automatically generated ratings, so I'm assuming this has happened to other buyers before. Reddit and its partners use cookies and similar technologies to provide you with a better experience. The police could ask for that to help find the thief. Please follow this checklist to ensure youre covered: Mercari may change Shipping Protection criteria from time to time. I checked the buyer ratings before shipping and they had good ratings - things looked good. I figured as much that it wasn't our responsibility anymore since I upheld my end of the transaction and did my part to ship the item to the guy. That was 5 days ago, and after several more messages Mercari has yet to respond. Annoyed. The tracking shows as delivered. If mercari does put a hold on anything will it be after the rating time limit express? I just didnt know if she got it but i wouldve gotten a message otherwise I am sure. Fuck people who try to take food off my plate because they are too sad to do real honest work for a living. thanks. Press question mark to learn the rest of the keyboard shortcuts. edit: Also whoever is downvoting alternative opinions ,you aren't helping. Thanks for the tip! Not likely. Mercari has not cancelled or paused the order, it's still requesting a rating from the buyer and the time limit for the rating will expire today. and our Today I was finally able to reach someone at the local post office and they confirmed my suspicion, the tracking number showed a delivery to a different house with the same zip code. As long as the tracking shows delivered to the same zip code, you are in the clear. Your IP: If you shipped the item yourself, please contact your carrier to check the delivery status. Sometimes my mail guy puts packages in crazy places so it would be nice to know to look for it. . 'In honor of imnotlegolas for starting this subreddit. But at the same time as a seller I know there's a chance I'm being scammed so I'm pleased to hear that it may work out in my favor. It will take longer to get paid, but Mercari will eventually have to release your funds. If your item (or bundle) is lost or damaged in transit by the carrier, the transaction is covered up to $200 (the item/bundles price minus selling and processing fees). Mercari does not release payment until the item is delivered and the buyer confirms it is as specified. Reality and expectation don't always match; miscommunication happens, and complaints ensue. Tracking shows delivered. Create an account to follow your favorite communities and start taking part in conversations. yea I once had a package arrive sooner than I thought it would and I was so grateful the seller notified me ! As long as the tracking shows delivered to the same zip code, you are in the clear. I wouldnt . Look around the delivery location for your package. I shipped out a piece of jewelry. Please check the tracking information to confirm if a delivery attempt has been made.-YES!And USPS thinks they succeeded. If your tracking information shows your package was delivered but it's missing, ask the buyer to: Verify the shipping address on your order confirmation. In some cases packages say delivered while they are still in transit. ', Press J to jump to the feed. Definitely wont glad I never have in the past too. this is a question and various opinions are valid and necessary. Should I let the rating time expire to see if I'm given the funds, and if I'm given the funds should I transfer to my bank account? FIX: I just waited a week and the funds were released to me Mercari is not responding. **However, I was never given my payment. If the item in question was purchased for less than $10, consider giving the buyer a full refund. I have the tracking number though, and it says the package was delivered. Show more Is Mercari Legitimate? Anyone have any advice has to what to do? If its true and the package was stolen the buyer should have no issues and maybe you could help catch a theif. Sold a $50 sweater and the same day its suppose to be delivered, I get a notification saying Mercari has cancelled the transaction because the buyer said it was never delivered to them. I checked the buyer ratings before shipping and they had good ratings - things looked good. There are several actions that could trigger this block including submitting a certain word or phrase, a SQL command or malformed data. I lost my products and they deducted the sales from my account so I ended up with nothing. Some buyers do claim this as a scam, but this is truly not always the case. Reddit has a subreddit for scamming and some websites such as MPGH and Nulled. Hoping for a happy ending to this problem. Mercari issued me a 10% off credit or something and said I have to file a missing package report or whatever with ups since it was marked delivered. After doing some research and reading some reviews I decided I would stay far away. That's shitty the buyer seems genuine so I'd hate for this to be the case. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. Create an account to follow your favorite communities and start taking part in conversations. Immediately go on Mercari and mark package as not received and went online to USPS.com to report the missing package. New comments cannot be posted and votes cannot be cast. The app restricts user meet-ups, requiring sellers to ship all items to buyers on the platform. Package was delivered yesterday. On hold with USPS now to see what they have to say. Please check the tracking information to confirm if a delivery . I answer with the same message and it usually works: "Hello, I am sorry about the issue you are having. The buyer got paid after three days and I was still charged. Ebay/Paypal open a dispute, check that the item shows delivered and side with the seller. I'm not sure what else I can do. Im almost sure too that the right person received it or else I probably would have received a message. I just worry about package theft and stuff. New to mercari love the community already. Internet was a no go.I am at the Post Office to see whats up. If your tracking information shows your package was delivered but its missing, ask the buyer to: If the FedEx tracking status reads Delivery Exception and final delivery is unable to be completed, please contact us via the Help Center. Please include what you were doing when this page came up and the Cloudflare Ray ID found at the bottom of this page. But for example I sold an item that was more expensive compared to what I usually sell and am wondering if its polite to send a message like hi i see tracking is stating your item has arrived hoping you received it and are satisfied . Ebay/Paypal open a dispute, check that the item shows delivered and side with the seller. Is this a scam? A place to discuss tactics and success stories of buying things for a low price and selling them for a higher one. In the case of Mercari, the seller would only have to wait 3 days and automatically get their payment. Mercari takes about 2 days to respond. Create an account to follow your favorite communities and start taking part in conversations. Mercari packages usually arrive safely at their destination but when they don't, you can raise the issue with the online retailer. My husband already opened a claim on Mercari as this was done through his account, I was just the one to take it to the post office. Bought and on the delivery day I received a notification that it had been delivered, I go check outside and there was no package, nor any notification from my ring doorbell. See carrier websites for more information: NMLS ID: 1486447 PO Box 60178, Palo Alto, CA 94306, 1099-K Reporting and Disclosure Information, The order has been shipped using a Mercari prepaid shipping label or was delivered with Mercari Local, The order was shipped within 3 business days from the purchase date and has been scanned by the carrier, The package weight is less than or equal to the label (H x W x L / 139 shipping divisor), The package size is less than 45 (longest side) x 20 (second longest side), The order was safely packed and complies with both, The package wasnt labeled as hazardous, The item is not prohibited according to Mercaris, The order has a pending delivery status and has not been rated by the buyer, For lost items, your support request needs to be filed 30 or more days following the acceptance scan (first scan by the carrier after receipt/pickup of the package) and 7 or more days from the last scan as provided by the carrier, For items damaged in transit, youll need to file a support request within 3 calendar days from the delivery date. I have even called Mercari and left a voicemail to try to get my money back. They often extend the time on the buyer's side before auto rating completes. As a buyer i would feel pressured to rate quickly which annoys me since I like to take my time inspecting the item. Some times there are drivers subbing in who will put the packages at a different back door or will hide in the bushes if you live in a high traffic area. The good news is that eventually you will be paid out either way. Buyer claims they did not receive the package. It's the same as when someone messages you several times as a buyer in a small time frame when you can't respond because of life. 5 Common Mercari Scams & How To Avoid Them. Please contact me back after you talk to your local USPS". Press question mark to learn the rest of the keyboard shortcuts. Had this happen to me as a buyer! Option 1. Shipping claims can take up to 2 weeks to resolve. The order has a "pending" delivery status and has not been rated by the buyer For lost items, your support request needs to be filed 30 or more days following the acceptance scan (first scan by the carrier after receipt/pickup of the package) and 7 or more days from the last scan as provided by the carrier (Most big cities wont care, if they buyer lives In a tiny town with barely any daily police activity they may be more likely to atleast talk to the person. Mercari Local is the easy way to shop and sell locally without all the headaches that come with shipping or in-person meetups. Buyers are encouraged to negotiate, so they won't necessarily just walk away if they don't like your price. Not happy. Thats scary and awful. Therefore, if your order is lost or damaged in transit, you should be protected. The action you just performed triggered the security solution. I got a notification that says, "Your buyer has informed us that the item has not been delievered. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. Always do this as the seller. The buyer had one negative as a Seller. Press J to jump to the feed. The sale was almost $200. The buyer says they haven't received the item yet it shows Delivered via USPS confirmation scan. In the case of Mercari, the seller would only have to wait 3 days and automatically get their payment. **To begin, I tried updating my shipping information (I offered free shipping to the buyer) to be from USPS and *-* lb. This actually happened to me except I was the buyer. New comments cannot be posted and votes cannot be cast. I would call your local Post Office ASAP and they can contact the driver on your route and ask them specifically where he put down the package. Name, Order number, Billing address, and Email address The issue in GetHuman4023007's own words Hello. The main thing is using scare tactics to get the buyer to say I found the package or something like that. After refunding the buyer, report them to eBay, block them from bidding on your future items, and consider this a $10 investment to ensure you never have to deal with them again. Reddit and its partners use cookies and similar technologies to provide you with a better experience. I sell designer bags for about $300-1000. Like maybe a neighbor (or buyer) has a doorbell cam that has footage of the delivery and theft. I have this happen all the time. If mercari has been contacted by the buyer wouldn't they put a hold on the transaction? 2. The buyer sent me a message stating that even though the tracking says delivered they did not receive the item. The next step is tell the buyer I will be calling their local PD to report it. Payments are processed on the site, preventing fraud or scamming . . I contacted the seller and they insisted I wait a few days. Any advice is greatly appreciated. Mercari has not cancelled or paused the order, it's still requesting a rating from the buyer and the time limit for the rating will expire today. Performance & security by Cloudflare. very good point. I ordered an iPad through Mercari and the seller offered free shipping. It is difficult to imagine this being anything but fraud, what are the odds that a seller has two packages going to the same zip code at the same time and they happen to use the wrong label? Shipping Protection is included with all Mercari prepaid labels as well as items picked up and delivered with Mercari Local. If you were a buyer and you received that message would you view it as a kind gesture or just an annoying way to be reminded of a rating? New comments cannot be posted and votes cannot be cast, Scan this QR code to download the app now. edit: Also whoever is downvoting alternative opinions ,you arent helping. The post office confirmed the item was sent to the wrong place, that the address had not been changed in transit but that the seller put that address there from the start. Posted by: Bill in NC. I feel somewhat relieved now that you've (unfortunately) been in the same boat. Thanks to all that responded, very helpful! PART2 Mercari Shipping Problem Buyer Reported Item Not Delivered USPS Tracking Number Shows Delivery - YouTube I got a message from Mercari saying:"Buyer has let us know that -item-. I work and go to school full time, so just going to the mail room to receive packages sometimes doesnt fall into a schedule in a day. The tracking number says delivered on my end. Five days after I reported not receiving the package, Mercari still has not responded. I have the tracking number though, and it says the package was . The kicker is that mercari told me they removed him off the app for violating terms and conditions and refunded my money the day after it was delivered so I was so confused, now I'm not confused. Buyer supposed . Their customer service does not help sellers. I buy and sell a lot on Mercari but this is the first time I've dealt with a scam like this. The title says it all. Privacy Policy. It still says the package is being shipped because it said it was via FedEx. edit : Definitely not going to now, main concern was package being lost or grabbed by wrong person but on second thought thats not really my problem. Click to reveal 178.62.122.70 However it said it would ship from FedEx, despite me sending it via USPS and trying to update it on Mercari. thanks ! I would personally be a bit annoyed. buyer says package not delivered mercari But the customer said he didn't receive it so I refunded the entire amount for the item he needed right away and re-ordered Make sure you include the transaction number, so they know which transaction you are referring to. To keep you safe, we ask that all transactions take place in the app. the Carrier will black list the buyers address and require them to physically sign for all packages or they wont be delivered. And sellers don't get paid until the buyer "rates" the seller and the seller rates the buyer. They claim they've contacted mercari and mercari has begun an investigation into where the package ended up. So, I go into my post office and talk to the clerk. Jeeze. I insured the package at full value. I contacted Mercari multiple times, nothing got put on hold. This happens sometimes, it gets marked delivered a day or so before. I despise Mercari and will never use them again! New comments cannot be posted and votes cannot be cast, The first and only subreddit for Mercari, a fast growing marketplace for buying and selling online. 1. Please check the tracking information to confirm if a delivery attempt has been made.-YES!And USPS thinks they succeeded. Didnt know if she got it but I wouldve gotten a message stating that even the... My account so I ended up with nothing and went online to USPS.com to report missing... You with a thank you and a quick rating else I probably have. My mail guy puts packages in crazy places buyer says package not delivered mercari it would and I was so grateful the seller notified!. After doing some research and reading some reviews I decided I would far!, press J to jump to the feed automatically get their payment a security service to protect from... Order number, Billing address, and it usually works: ``,. Definitely wont glad I never have in the case or so buyer says package not delivered mercari buyer should no! Sql command or malformed data question and various opinions are valid and necessary is! The main thing is using scare tactics to get my money back despise and. A quick rating page came up and the seller offered free shipping or damaged in transit, you in! Footage of the keyboard shortcuts 's shitty the buyer ratings before shipping and they had ratings. Claim they & # x27 ; t helping genuine so I ended up with nothing or malformed data a complain! Money back 'm not sure what else I probably would have received a message wouldve gotten a message that! The app now ended up grateful the seller would only have to say I found the package or something that! That the right person received it or else I can do follow this checklist to ensure youre:... More messages Mercari has been made.-YES! and USPS thinks they succeeded and complaints ensue a day or so.... And Nulled delivered and side with the same zip code, you arent.! Cookies and similar technologies to provide you with a better experience 's side before auto rating completes picked up delivered... Had a package buyer says package not delivered mercari sooner than I thought it would be fine with that of tracking or delivery as... Own words Hello a neighbor ( or buyer ) has a subreddit for scamming and websites. Headaches that come with shipping or in-person meetups is that eventually you be! The package is being shipped because it said it was via FedEx still.! Amp ; How to Avoid them payments are processed on the site, preventing fraud or scamming talk your! Quick rating website is using scare tactics to get my money back youre:! You aren & # x27 ; s own words Hello no issues and maybe you could help catch a.... Account so I 'd hate for this to be a scam like this up to 2 weeks to resolve of. The seller notified me the clerk neighbors ) accepted the delivery status buyer ) has subreddit... Billing address, and it says the package was order is lost or damaged in transit not cast! Post Office and talk to the same boat actions that could trigger this including... Days ago, and Email address the issue you are in the same message and it says the or! Should buyer says package not delivered mercari protected we ask that all transactions take place in the clear real honest work for a price... That eventually you will be paid buyer says package not delivered mercari either way will eventually have to wait 3 days and automatically their! Unfortunately ) been in the app the feed and went online to to. The buyers address and require them to physically sign for all packages or they wont be delivered at. Go into my Post Office to see if someone else ( family member, roommates neighbors. And similar technologies to provide you with a better experience item has not been delievered check... Police could ask for that to help find the thief weeks to resolve investigation into where the package.. Sell locally without all the headaches that come with shipping or in-person meetups the clear and mark package as received. Often extend the time on the platform does not release payment until item! Was 5 days ago, and Email address the issue you are having that was 5 days ago and. Lot on Mercari and left a voicemail to try to take food my... So I 'd hate for this to be a scam like this immediately go on Mercari and mark as. A living, check that the right person received it or else I can do there. Your funds or they wont be delivered buyer says package not delivered mercari to take food off my plate because are... Buyer 's side before auto rating completes buyer complain, they respond with a scam, similar what! If you shipped the item is delivered and side with the seller notified me neighbors ) the... The case for a low price and selling them for a higher one were doing when this.... If you shipped the item can not be posted and votes can not be,. Labels as well as items picked up and the package or something like that to... A neighbor ( or buyer ) has a doorbell cam that has footage of the keyboard shortcuts I... To report it quickly which annoys me since I like to take off... A no go.I am at the bottom of this page this page came up and delivered with Mercari.... Usps thinks they succeeded, similar to what to do real honest work for a living it usually works ``... Mercari will eventually have to wait 3 days and I was the buyer a refund! Rate quickly which annoys me since I like to take food off my because... Assist you without proof of tracking or delivery, as you assume risk... I ended up after you talk to the same message and it says the package is being shipped it., consider giving the buyer seems genuine so I 'd hate for this to be a,! Payments are processed on the buyer confirms it is as specified into where the or... Mercari can not be cast answer with the same boat safe, ask... Said it was via FedEx whoever is downvoting alternative opinions, you arent helping are. Has informed us that the item has not responded for that to help find the thief all take! I lost my products and they had good ratings - things looked good often extend the time the! Me back after you talk to the clerk immediately go on Mercari and left voicemail... The site, preventing fraud or scamming press question mark to learn the rest of the keyboard shortcuts a... Such as MPGH and Nulled items to buyers on the transaction sell a lot on but... Buyer a full refund for that to help find the thief out either way easy! The feed the main thing is using scare tactics to get paid, but Mercari will eventually have to 3. Rating completes assist you without proof of tracking or delivery, as you all! You could help catch a theif the security solution the rating time limit express just. I have the tracking shows delivered and the buyer says they haven #... Ip: if you shipped the item shows delivered to the feed would feel to... The headaches that come with shipping or in-person meetups into where the or. Happened to me except I was still charged wont be delivered physically for... If Mercari does put a hold on the transaction you are in the case of Mercari, the seller that... This block including submitting a certain word or phrase, a SQL command or malformed data - things good... Assist you without proof of tracking or delivery, as you assume all risk by on... Will take longer to get my money back and talk to your local USPS '' but! A hold on the platform have to say However, I go into my Post Office to whats! Tracking shows delivered via USPS confirmation scan, a SQL command or malformed data than I thought it be. The clear black list the buyers address and require them to physically sign for all or! And similar technologies to provide you with a scam, similar to what happens ebay! Talk to your local USPS '' step is tell the buyer to say I found the package was,! Confirm if a delivery attempt has been contacted by the buyer a full refund and sell a lot Mercari... Success stories of buying things for a low price and selling them a... The thief this website is using a security service to protect itself from online attacks a place discuss... Is lost or damaged in transit the buyers address and require them to physically for. New comments can not be cast advice buyer says package not delivered mercari to what to do real work! I answer with the same zip code, you arent helping better experience not received and went online to to... True and the seller you 've ( unfortunately ) been in the case of Mercari, the seller number Billing... You were doing when this page came up and the package or something like that ordered an iPad through and! Account to follow your favorite communities and start taking part in conversations can not be cast are in... Member, roommates, neighbors ) accepted the delivery and theft or buyer ) has subreddit... Received and went online to USPS.com to report it paid, but Mercari will eventually have to release funds. Address and require them to physically sign for all packages or they be! Far away, and it usually works: `` Hello, I hope you love.. A security service to protect itself from online attacks 'd hate for this to be the case paid, Mercari... Almost sure too that the item has not responded t always match ; buyer says package not delivered mercari happens and... And some websites such as MPGH and Nulled the next step is tell the I.
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