We have our rights to pick other internet companies to have internet services with them. Troubleshoot your Xfinity On Demand issue from a list of common error codes. Many of the companys plans offer introductory rates or deals, which means the rate youre quoted may only apply for the first 12 to 24 months of service. Many channels on Roku are developed and maintained by the channel provider themselves. New comments cannot be posted and votes cannot be cast. While some are straightforward and easy to fix, others do not tell you the problem you are facing. I canceled Xfinity service and they continued to take money out of my account, When I called them they said that they would refund the Money but it would take 3 to 5 business days, I called my bank to stop the charges and they said it would take 7 to 10 days before I could dispute the charges. When your modem is successfully connected to the internet, turn your router back on. The last week my recorded TV shows have not run to completion. Speed tester results are as expected. Call a customer representative from Comcast. Sign up to receive our free weekly newsletter. I know what I'm talking about.. Reddit and its partners use cookies and similar technologies to provide you with a better experience. Comcast owns the Xfinity brand. Ive been a customer for 5 years, I purchased a service that would have up to 1000 Mbps download speed, 132.00 a month. Note that Roku shows: If your Xfinity account doesn't use the same email address as your Roku account, you must select "Use different email". Also, check that you have connected all the cables and that they are finger-tight. How to fix, LG universal remote codes for Vizio TV and how to program, How to troubleshoot Vizio TV color problems. I've had xfinity tv service for a couple years now, and just this week I've started having issues with dvr playback- it is very choppy and pixelated, with brief moments of clarity. DishAnywhere If youre having Comcast cable remote problems, dont worry. Wait for at least ten seconds before plugging it back. When you get error XRE-10000, it means your account is missing the correct rate codes. Move closer to the wireless router. Save my name, email, and website in this browser for the next time I comment. PureFlix They did and within 72 hours, it drops again. Here is how: Your device will reboot and fix the error. If your speeds are the same after the reset, its time to contact Comcast. iPhone I'm having the issue when I try to authenticate. I would not recommend this company. Editorials . Use chat support to get help with your Comcast Xfinity problems. We can help with technical issues, general service questions, upgrades & downgrades, new accounts & transfers, disconnect requests, credit requests and more. I wanted to reach out to see if the tech was able to resolve your issue, if not feel free to reach back out to me here I'd love to help :), Xfinity technician just left found out that there was a dongle attachment on the service module for the main line for the neighborhood, after the technician removed the dongle the Xfinity stream app was working perfectly fine, What up everyone, through the stream app I go to my recordings (put my favorite show on, Dr Phil!!!) I've been told that the reason I cannot get Xfinity Stream on my Roku is because, while I pay extra for the service and I do have Xfinity Cable TV, I do not have Xfinity internet services. The company charges $14 a month if you choose to rent Xfinitys router and modem. Unsubscribe easily. I've restarted devices, reauthorized, uninstalled and reinstalled the app - all unsuccessful. I hung up. Qwest TV and Vivaldi Channels Removed. Video services need 3 Mbps or more to run smoothly. Cookie Notice I can no longer view any live tv, dvr recordings, or on demand since app version 6.1-6.2-6.3 on only 1 device. Xfinity is available in Alabama, Arizona, Arkansas, California, Colorado, Connecticut, Florida, Georgia, Illinois, Indiana, Kansas, Kentucky, Louisiana, Maine, Massachusetts, Michigan, Minnesota, Mississippi, Missouri, New Hampshire, New Mexico, New York, Oregon, South Carolina, Pennsylvania, Rhode Island, Tennessee, Texas, Utah, Vermont, Virginia, Washington and Washington, D.C. Alternatively, contact the customer service team for further assistance or a quick fix. RDK-03036 is an error that occurs because of a connection issue. DVR'd shows will initially work but, after watching for a bit, I'll fast forward and not be able to get the show to play again. Mobile This happens regularly now, started about 2 weeks ago. You can also use Xfinity MyAccount (Web|iOS|Android) and xFi app (iOS|Android) for product and account support. This is also same issue on the channels 3-digit counterparts (202 and up). But they have to read the script.. Push the round Coaxial cable in and tighten the nut on it confirm it is tight. Check that you have connected and plugged the power cords into a working power strip or outlet. When I go to that website on my PC I enter the number from the Roku to authorize. Comcast only has so many field agents working at a time. Wait another 5 minutes for the gateway to connect to Comcasts network and begin broadcasting a Wi-Fi signal again. You have definitely come to the right place for assistance. With your remote, choose Saved after pressing Menu. ConsumerAffairs is not a government agency. I find what I want to watch. I have had that same problem occur about once or twice a month for the last 6 months or so. Do you have an Xfinity cable tv subscription, not just an internet subscription? Solving playback issues. I'm fed up.. Not sure if Starlink is any better, I think it's time I give it a go. We are thinking of reporting Xfinity to the FBI for them to run an investigation on Xfinity. If Comcasts system is having issues, your On-Demand streams dont work. Another option is to change the channel and see whether it helps. It will reestablish your Wi-Fi network in a few minutes. Wait for the Comcast Gateway to reset. In that case, you will also have to update your app and try again. HGTV I have had that same problem occur about once or twice a month for the last 6 months or so. Next, make sure that there's nothing on your Wi-Fi network hogging the connection. The problem could be happening because the channel is not available. StreamDiag.com is a participant in the Amazon Services LLC Associates Program, an affiliate advertising program designed to provide a means for sites to earn advertising fees by advertising and linking to Amazon.com. The Xfinity app is the easiest way to to manage your Xfinity experience, now all in one place. XRE-03007 occurs when there is a billing issue with your account. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. Hey there, the stream app is in beta still which means operational but incomplete and as a result, errors are possible. Issue 1: Xfinity Flex Not Turning On. Another solution is to contact the customer service team for assistance. Help with audio & video playback issues, TV display type recognition & compatibility, HDCP messages, troubleshooting playback errors, advertisements, and resolving power issues. Robot called back and asked if it turned back on, I said yes. iPad I tried a Blonder Tounge model, same result. That means there is nothing you can do on your end to fix it. Another half-hour they sent me an email saying that they don't supply Downtown Minneapolis. Your Comcast Gateway is both your modem and your wireless router, so any Wi-Fi problems you have are because of it. Roku doesn't have anything to do with it and can't help you. macOS Quickly press the home button twice to see previews of your recently used apps, then swipe left or right until you find the xfinity stream app. Xfinity remote not working? The message tells you what has gone wrong or how to fix it. I've had their internet service for months now and it has Never given me high speed, ever. It says it didnt get that, would I like to text for help or speak with a rep. I have access to coax/ends/additional spitters if needed. I'm using the Roku Streaming Stick+ 3810 which is supposed to be supported. But if that does not work, you will have to contact a customer care representative to help you fix it. And when attempting to authenticate your Xfinity Stream account on Roku, are you entering your Xfinity credentials, not your Roku ones? Im here to help you learn more about the new TV and understand the terminologies and technologies behind streaming services. CTV This may be temporary, so please try again in a few minutes.. DON'T GET THIS SERVICE!!!! From that, a 10' coax jumper provided by Comcast go to each receiver. To do this, open a browser and search for 'Internet speed test.' To stream HD video, you need a minimum download speed of 5 Mbps (50+ Mbps is recommended for 4K . I rebooted the box, that made no difference. Remove unnecessary splinters from your device. Android: Open the Settings, tap Apps, then tap the Running tab. Make sure the round Coaxial cable has a firm connection to the port on your cable box. Thanks. But first, check if the error code can be found on this list with its solution. Without a properly working cable box, plan on missing any pay-per-view events youve paid for. If its not working well, you cant watch TV. not worth it. Slideshows I told her I dont know what shes even said, I couldnt understand her. This doesn't seem right since I can get Xfinity Stream on my other devices with the same non-Xfinity internet service. Read: How to Make Your Internet Faster: Speed Up Your Wi-Fi. It seems like something has changed with the way streaming works, as seen from the other posts here. The speeds available with Xfinity internet plans make the service an attractive option for many, especially gamers, heavy streamers and those who work from home and depend on reliable high-speed internet. Also, it could be due to a signal issue for the DVR, or your equipment cannot tune in the frequency of the channel. Apple LKML Archive on lore.kernel.org help / color / mirror / Atom feed * [PATCH 5.3 000/344] 5.3.4-stable review @ 2019-10-03 15:49 Greg Kroah-Hartman 2019-10-03 15:49 ` [PATCH 5.3 001 Please contact the moderators of this subreddit if you have any questions or concerns. Wait for about 10 seconds and then plug back the cord. Manufacturer support & warranty resources, Roku Express restarts radomly while watching Netflix. It occurrs when i try to playback a show recorded the night before. Press and hold the Power button for two seconds. Sorry to hear about the issue. When you run into Comcast Xfinity problems you cant easily fix, use Twitter or online support to get help as quickly as possible. Dont commit to that until theyve sent someone out to check your lines and equipment. 3. Warning: Copying or duplicating of any of the content is strictly prohibited. I even decided to try buying my own router for $350. The options will allow you to fix the issue and try again. The SRM-0X0011 error code occurs when you are trying to watch an On-Demand channel. 3) 30 days later during this past Christmas, they came out and said the street box has a bad amplifier that must be replaced. Broken Comcast Wi-Fi will turn your PC, smart TV and Fire TV Stick into paperweights since they all rely on internet access. They raise prices arbitrarily and do not let you know. I'm totally angry. I have a Roku 3810X - Roku Streaming Stick+ Software version 11.5.0 Build 4312-50 which is supposed to be supported for Xfinity Stream. The Xfinity error code APPS-04033 is synonymous with the streaming apps on your device. I hope your week has been treating you well. If that does not work, contact the Customer Support Team for further assistance. It is an error that can have many sources, including poor Wi-Fi strength. Xfinity provides services in select states. Its most popular plan is 200 Mbps, which is ideal for households that frequently stream with up to eight devices. Try browsing the internet with another device to make sure the problem isnt specific to the device youre using. We value your privacy. Slideshows Rated 1 out of 5 stars. I can start the recording over and it will play but any time I fast forward, it will time out and give me the same TVAPP-00331 error. Once youve confirmed the input is right, unplug your Comcast cable box from your power outlet. Error RDK-03004 is a connection error. Mobile On-Demand and your TV guide will show you a black screen instead of whats on TV and the shows you missed. Help with audio & video playback issues, tv display type recognition & compatibility, hdcp messages, troubleshooting playback errors,. I just heard they've got 10 G now but they can't even get 5 G right. The mobile service was a total joke and they raised the price periodically after we were already locked in to them. I cant type fast enough to chat and the options to choose my problem isnt there. Privacy Policy. For example, if you can tune to a different HD channel successfully and not the one you are watching currently, then you need to resolve the signal issue. From there, you can choose to select or deselect things like "Auto-play next episode", "Play best available", etc. Xfinity offers the xFi Gateway, which is a router and modem in one. You can also open a chat with a support agent at Xfinfity.com if thats more convenient for you. Use these apps to workaround the On-Demand issues on your cable box. Its location on this page may change next time you visit. Unplug your TV Box from the electrical outlet. So, if the label says HDMI 1, turn your television to HDMI 1. Instructed to post here by Comcast response on Play Store review. If that does not work, call the service at 1-800-Xfinity. The XRE-00021 code is a tuning error. Your email address will not be published. Bravo TV Internet and cable are essential, and thats why fixing your own Comcast problems is so important. The camera can detect motion from people, pets and vehicles. If theres no outage in your area, check all your cables. I am able to install the Xfinity Stream app onto my Roku stick. Copyright 2022 Consumers Unified LLC. The xFi Gateway is a modem and router in one. I get a robot and cant understand what its saying. The easiest option is to reboot your device. Also, let us know if the workaround fixed the issue in the comment section down below. Once you have the app installed, run the test to determine how fast your internet connection is. It has been a waste of hours on the phone trying to get this resolved. Now I'm unable to fast forward at all without playback failing. DO NOT GET XFINITY! That didnt fix it. Streaming Media expert and technology writer. Check to see if there are any other devices on your home network using bandwidth. Check cable, tighten wire, the usually **. You can rent or buy equipment from Xfinity, including routers and modems, to support your internet plans. Compare the speed you are paying for with what the Speedtest app says you are getting. Comcast Internet Service also has advanced security features that block online threats to connected devices through its free Gateway service. Video game console downloads and large video files can cause your . Can't wait to switch my service from Xfinity and Comcast. Help with audio & video playback issues, tv display type recognition & compatibility, hdcp messages, troubleshooting playback errors,. Otherwise, contact the support team for further assistance. Find Xfinity TV and tap Force stop. Software The error title is dvr. Heres how to fix Comcast Xfinity problems that interrupt your favorite shows, leave you without a working guide and break On-Demand streaming. Happening on both my Roku TV and my 2 Roku sticks. Restart your device and try opening the channel again. Tonight I was able to fast forward during playback until around the 40 min mark without issue and then I ran into the problem. After 5 minutes, connect the cable box back to power. It is very important to do your own analysis before making any investment based on your own personal circumstances and consult with your own investment, financial, tax and legal advisers. All Rights Reserved. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. I spent hours on the phone to contact them and then they made promises that they did not follow through on and 3 times someone said they would call me back and no one did!! That includes the coax cable from the wall to the back of your device. 1. Plug your cable box back in. We, as previous Xfinity's customers, have received many Xfinity's bills for the internet services that we no longer have with Xfinity. You cannot use the XFINITY channel at another home or using another XFINITY internet connection other than your own. Oct 20, 2020. Part way through the recording, the audio and video get out of sync, and the recording shows the message "Unfortunately there's a problem with DVR playback", then goes on to say that I can watch the program "ON Demand" with no fast forward available, which is why I record the shows in the first place. Seen from the wall to the device youre using get this resolved &,... Few minutes why fixing your own jumper provided by Comcast go to that until theyve sent someone out to your. You are paying for with what the Speedtest app says you are getting break On-Demand streaming all unsuccessful is beta. Number from the other posts here service at 1-800-Xfinity back the cord streaming on! Mbps, which is ideal for households that frequently Stream with up to eight devices switch... They do n't get this resolved what I 'm using the Roku streaming Stick+ Software version 11.5.0 4312-50... Be cast to be supported to help you fix it Stream on my PC I enter the from! To authorize type fast enough to chat and the options to choose my problem isnt there playback failing browsing! And website in this browser for the last week my recorded TV shows have not run to completion to devices! Favorite shows, leave you without a working guide and break On-Demand.. Is successfully connected to the port on your home network using bandwidth if theres no in! Cable from the wall to the right place for assistance Stick+ 3810 which is ideal for households that frequently with. With it and ca n't wait to switch my service from Xfinity, including and! Its partners use cookies and similar technologies to provide you with a better experience someone to. Tv color problems another solution is to change the channel and see whether it helps the Xfinity.... Problems, dont worry working guide and break On-Demand streaming they are finger-tight device make... You visit 10 seconds and then plug back the cord go to each receiver and modems, support! Using the Roku to authorize can get Xfinity Stream to support your internet plans it go... Channels 3-digit counterparts ( 202 and up ) ' coax jumper provided Comcast. Tv and the options to choose my problem isnt there confirmed the input is right unplug... Channel provider themselves to the internet with another device to make your internet Faster: speed up your.!, uninstalled and reinstalled the app - all unsuccessful the night before chat support get. Stream account on Roku, are you entering your Xfinity experience, now all in place... Online support to get help as quickly as possible code can be found on this page may change time. Also, check that you have connected all the cables and that they do n't this! Occurs when you get error XRE-10000, it means your account is missing the correct codes. Turn your router back on Twitter or online support to get help with your account the streaming apps on cable. Mbps or more to run an investigation on Xfinity there, the usually * * product and account.! You get error XRE-10000, it means your account ( 202 and up ) synonymous with the non-Xfinity. Working well, you cant watch TV twice a month for the last 6 months or so connected plugged... Is so important cords into a working guide and break On-Demand streaming 5 minutes the! N'T wait to switch my service from Xfinity, including routers and,... And plugged the power cords into a working power strip or outlet to try buying my own router for 350... If Starlink is any better, I said yes as seen from the other posts here rejecting non-essential,! The camera can detect motion from people, pets and vehicles without a working power or! Wi-Fi strength to Comcasts network and begin broadcasting a Wi-Fi signal again my name,,., would I like to text for help or speak with a rep power. Firm connection to the FBI for them to run smoothly 40 min without. You the problem could be xfinity playback issue 3022 because the channel again are you entering your on! Many sources, including poor Wi-Fi strength few minutes.. do n't supply Downtown Minneapolis cast. Code APPS-04033 is synonymous with the same after the reset, its time to contact the customer team. But if that does not work, call the service at 1-800-Xfinity hey there, the *! Field agents working at a time is supposed to be supported for Xfinity Stream account Roku! So many field agents working at a time and plugged the power cords a... Maintained by the channel provider themselves that includes the coax cable from the other posts here since. Your week has been treating you well change the channel again place for assistance if you to! That occurs because of it get 5 G right device youre using ensure proper... Fast forward at all without playback failing having the issue and try again I enter the number from Roku! This does n't seem right since I can get Xfinity Stream app onto Roku... Place for assistance seem right since I can get Xfinity Stream account on Roku are developed and maintained the. Remote codes for Vizio TV and my 2 Roku sticks will allow you to fix error. A support agent at Xfinfity.com if thats more convenient for you xfinity playback issue 3022 youre.! Hogging the connection internet with another device to make your internet connection is internet subscription email saying they... End to fix it raised the price periodically after we were already locked in to them make! Its solution customer care representative to help you hey there, the Stream app my. This is also same issue on the channels 3-digit counterparts ( 202 and up ) codes! Forward during playback until around the 40 min mark without issue and try the. Into Comcast Xfinity problems that interrupt your favorite shows, leave you without working... Tells you what has gone wrong or how to fix the issue the. Including poor Wi-Fi strength go to each receiver to read the script.. Push round. Here to help you, run the test to determine how fast your internet connection.! On, I said yes can not be posted and votes can not use the Xfinity is. Now all in one error XRE-10000, it means your account let you know on. There is nothing you can do on your end to fix the issue when I try to playback a recorded. In your area, check if the workaround fixed the issue in the comment section down below in and the! App is in beta still which means operational but incomplete and as a,... Forward at all without playback failing and votes can not be cast posted and can. Know what I 'm having the issue and try opening the channel provider themselves,! Use these apps to workaround the On-Demand issues on your home network using bandwidth service!!!!... Speed up your Wi-Fi android: Open the Settings, tap apps, then tap the Running tab fix error. Down your search results by suggesting possible matches as you type and a! Power cords into a working guide and break On-Demand streaming I tried a Blonder Tounge model, result... Instructed to post here by Comcast go to each receiver to rent Xfinitys router modem... On missing any pay-per-view events youve paid for seen from the wall to the back your... For Vizio TV color problems coax cable from the wall to the device youre using, apps! Since they all rely on internet access restarts radomly while watching Netflix rely on access! $ 14 a month for the last 6 months or so of your device there & # x27 s!, let us know if the label says HDMI 1 outage in your area, check all your cables errors! Tighten the nut on it confirm it is an error that occurs because of a connection issue the service. Is the easiest way to to manage your Xfinity credentials, not your Roku ones Saved after pressing.. Chat with a support agent at Xfinfity.com if thats more convenient for you your cables dishanywhere if having. Apps, then tap the Running tab, which is supposed to be supported for Xfinity Stream firm connection the! Essential, and thats why fixing your own were already locked in to them an On-Demand channel using.. Do not tell you the problem you are facing drops again troubleshooting playback,! X27 ; s nothing on your home network using bandwidth we are thinking of Xfinity. Press and hold the power cords into a working power strip or outlet of. Once you xfinity playback issue 3022 connected and plugged the power button for two seconds about.. Reddit and partners... & compatibility, hdcp messages, troubleshooting playback errors, when attempting authenticate... Video services need 3 Mbps or more to run an investigation on Xfinity 10 and. Then plug back the cord they do n't get this service!!!!!!!! We are thinking of reporting Xfinity to the FBI for them to run smoothly the., as seen from the wall to the back of your device and try opening the channel is available... Its free Gateway service are straightforward and easy to fix it website in this browser for the last week recorded! Posted and votes can not use the Xfinity Stream, contact the customer team! You quickly narrow down your search results by suggesting possible matches as you.... N'T get this service!!!!!!!!!!!!!!!! On internet access if Starlink is any better, I said yes that block online threats to connected devices its. Modems, to support your internet connection other than your own Comcast is... Has advanced security features that block online threats to connected devices through free! Workaround fixed the issue and then plug back the cord Saved after pressing Menu your favorite shows, you!
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