(opens popup). Please be sure to include the following information: Will I get a refund if I cancel my flight? Can a flight credit for tickets purchased through a Southwest Business channel be transferred? Is there a cut off date? A flight credit with an expiration date on or before July 27, 2022, is expired in accordance with its existing expiration date. height: 6px; The page you requested cannot be found. I hate to lose this money when the flight was cancelled in the end. When your reimbursement is processed, you will receive an email from Southwest advising you of the reimbursement amount approved and explaining that we have partnered with Hyperwallet to process the payment., The email from Southwest will also include your Customer ID, which you will need to access your payment., Then, within a few days, you will receive an email from Hyperwallet with instructions and a link to access your payment., Please ensure you check your junk and spam folders if you have not received communication from Hyperwallet within a few days., Documentation of exemption status (copy of front and back). This is not the page you were looking for. html[lang="es"] div.footer div.flex-placement > span.swa-icon.swa-icon_small.swa-icon_external-link-box { Enter your depart date in the form mm/dd/yyyy, Enter your return date in the form mm/dd/yyyy. No word yet. Thus we were not only not able to make flight to meet requirements and finishing using the 2022 Companion pass I have now been told 3 times because I did not have a flight on December 23rd or any other day canceled that I do not get the extension for use of the Companion pass not the ability to use the extension to gain the 6582 miles still needed for 2022. So we had to cancel. Additionally, you must have booked your flight through Southwest and paid for it with a credit or debit . What is changing with Transferable Flight Credits? To request a flight refund, travelers can visit Southwest.com, and submit their confirmation number, first name, and last name. A few minutes after the aircraft was back at the terminal we were informed our flight was cancelled. No way thats a rip offI want all the money I spent for flights, bus fair, n cabalso for making me sleep on the floor, An mind you I payed for way more than 2 tickets more like 6, If everything wasnt so politically motivated and people wasnt so bad about things this wouldnt be an issue. margin: -1px; Disclaimer: The responses below are not provided or commissioned by the bank advertiser. External site which may or may not meet accessibility guidelines. External site which may or may not meet accessibility guidelines. Use of the Southwest websites and our Company There is information in the previous heading. } Find answers to frequently asked questions here before you jet-set off on your next adventure. } Starting July 1, 2023 (12:00 a.m. CT), for Wanna Get Awayor WannaGetAwayPlusaward travel reservations: if you do not cancel your reservation at least 10 minutes before the flights original scheduled departure time, anypointsused for booking will be forfeited, along with anytaxes and fees associated with youraward travelreservation. I dont believe this. What if I cancel my ticket that includes both a Wanna Get Away and a Wanna Get Away Plus fare? How to access your flight credits through My Account: Select the Payment tab on southwest.com or View Travel Funds on mobile. Flight credits that may be transferred once will have a Transferable Flight Credit designation. } So every time you fly, your friend can too. https://www.usatoday.com/story/travel/airline-news/2021/03/08/flight-credit-covid-pandemic-canceled- Re: STOP flying SW - they rob customers!! font-weight: bold; } Travel Funds expire 12 months from the date the original flight was booked not from when the flight was canceled and the Travel Funds issued. Just when I submitted the Chaim it said thank you. View the full list of transferable flight credit FAQs for Southwest Airlines and Southwest Business in our Help Center. If you cancel, youre eligible to receive 100% of your ticket value as a refund to your original form of payment. For a handicapped passenger in a wheelchair this snafu by SW was a nightmare. We finally got notification for reimbursement today, 2/3, but it only covers the rental car and hotel stay. For travel booked with Rapid Rewards points, If canceled, points will be returned to the Rapid Rewards account holder who booked the ticket. But let's say you had a travel fund that was expiring on May 1, 2022 that you wanted to use up. On its website, Southwest said it would "honor reasonable requests for reimbursement for meals, hotel, and alternate transportation" for those who incurred additional expenses as a result of impacted travel. Why dont I see my Transferable Flight Credit in My Account? People should be prepared with images of receipts for expenses, flight information, and contact information: "We're sorry if you were inconvenienced by a flight cancellation. Get our daily email for the latest in travel, flight deals, and how to save on your next trip. Where is my reimbursement for my optional travel charges (examples could include: EarlyBird Check-In, Upgraded Boarding, Pet Reservation, Unaccompanied Minor service charge, Excess/Oversize Baggage, etc.)? In order to provide a top-notch Internet experience, we prohibit access to certain high-bandwidth applications and websites. Earn up to 10,000 points per night on hotel stays. Required fields are marked *. content: "(That money is all yours. Have been waiting ten days since submission of receipts and . Note: This will not track LUV Vouchers, which are typically received as a form of compensation from a flight-related issue. Here are the best cards for making your trip more comfortable. He also confirmed that Southwest would cancel more flights operating on a reduced schedule for the "next few days" to "reposition our people and planes." As Southwest Airlines finds its footing after last week's unprecedented meltdown, the question now becomes how the carrier will compensate travelers affected by the disruptions and how quickly. For an explanation of our Advertising Policy, visit. Once the flight credit is transferred, it cannot be reversed, and only one transfer is allowed. But one thing is certain: Speedy and generous payouts could go a long way toward rebuilding travelers' trust in the airline. The extension should have happened automatically, but there were glitches. height: 6px; It will take us some time to update our systems with this new policy. Click to reveal Box 36611, Dallas, TX 75235 1611. Related: Battle of the Airlines: Why I think Southwest Airlines is the best. There is information in the previous heading. (opens popup). color:#111B40; Check in. So much for Southwest caring for is most loyal customers as they state. Or you can just complain here if that makes you feel better. white-space: normal; Secretary Buttigieg said last week his department will use the fullest extent of its investigation and enforcement authority to ensure Southwest complies with its refund obligations and hold [the airline] accountable if it fails to adhere to the promises made to reimburse passengers for costs incurred for alternate transportation.. 6 Topics Booking width: 348px; How Long Will it Take to Receive Refunds & Reimbursement? #call_to_action_qdnph80bc1i, #call_to_action_oxew9f4k2gj{color:#ffffff;} See My Account for flight credit expiration dates, if any. Opens new window. Baggage The ins and outs of what you can and can't bring with you. Supplier Information; Careers Opens new window. How long do customers have to send in receipts for reimbursement? (opens popup). Will Southwest extend travel funds expiration? The flight credit may have expired prior to July 28, 2022, The recipients information provided may not match the Rapid Rewards account information, The flight credit may not be associated with the original owners Rapid Rewards account and therefore cannot be transferred until that step is complete. )"; html[lang="es"] .header-flyout--promo-section .link--text div:nth-of-type(1) { font-size: ; } html[lang="es"] .header-flyout--promo-section .link--text div:nth-of-type(1) { font-size: ; } The recipient can then use the flight credit to purchase a new ticket and is responsible for any fare difference. We think this is code for yet another DELAY! Southwest's new enhancement to tracking Travel Funds, This post contains references to products from one or more of our advertisers. Southwest Airlines does a lot of things right, but making it easy for customers to use Southwest Travel Funds was not one of them ;-). How do I dispute the refund amount? Transferable flight credits are just one of the many benefits that you can enjoy when you book with Southwest. Flight Status. External site which may or may not meet accessibility guidelines. .compare-fares-secondary--row:nth-of-type(10) .compare-fares-secondary--header-cell .compare-fares-secondary--label div::after { Improve earnings, maximize rewards and track progress toward dream trips. This includes the confirmation number from the original flight as well as the passenger's first and last name. Flight credits unexpired on or created on or after July 28, 2022 do not expire and will show an expiration date until our systems are updated. If a Customer cancels a ticket where one fare is Wanna Get Away (not eligible for Transferable Flight Credit) and the other fare is Wanna Get Away Plus (eligible for Transferable Flight Credit), the Customer will receive a Transferable Flight Credit for the entire canceled ticket. A Southwest flight credit from a previous reservation that is applied toward a Business Select or Anytime fare will be refunded as a flight credit. Check your DNS Settings. An automated response to travelers who submitted requests told customers to expect a reply in up to 10 days, though it was unclear whether that response would include payment. Which fares include the Transferable Flight Credit benefit? font-weight: bold; /* Air Booking Select - Fare benefit sub-label workaround */ } to save on your next trip. Southwest is the largest operator of the Max in the world, with 34 jets. "I want everyone who is dealing with the problems we've been facing, whether you haven't been able to get to where you need to go or youre one of our heroic Employees caught up in a massive effort to stabilize the airline, to know is that we're doing everything we can to return to a normal operation," he said in a video posted Tuesday night to Southwest's website. Find travel funds available on the top, and click on the View Details link. Rescheduled for 12/31. I hope it is true because i have had companion pass for the last 4 years. And by the way, on May 13 I have 366 dollars of travel funds that I've failed to lose. .compare-fares-secondary--row:nth-of-type(10) .compare-fares-secondary--header-cell .compare-fares-secondary--label div::after { offering 25,000 bonus Rapid Rewards points. See My Account for flight credit expiration dates, if any. Q15: Can we use Southwest Airlines UATP funds to pay for flights on other airlines? So I guess mentioning anything on here is just a waste of time. Travelers have always been able to cancel a Southwest flight with no fee, and for nonrefundable reservations a Travel Fund voucher would be issued. We want to obtain travel insurance, with our primary concern being the Cancel For Any Reason provision. Only one transfer per Transferable Flight Credit is allowed and once a flight credit is transferred, it cannot be reversed. As a Customer-to Customer support forum, we are not equipped to view or assist you with your funds here. Yes, I'm sure they changed the flight times just to screw you. left: 277px !important; Book. After about 2 hour delay waiting inside busy airport with no where to sit down we were allowed to board the plane. A Southwest flight credit from a previous reservation that is applied toward a Business Select or Anytime fare will be refunded as a flight credit. left: 278px !important; I'm just putting that on me as, MY BAD. right: 185px !important; height: 1px; Although Southwest Airlines makes canceling and changing a flight easy, its technology hasn't always been customer-friendly when it came to keeping track of refund vouchers. Also, this has been such an issue that even USA today has written on it https://www.usatoday.com/story/travel/airline-news/2021/03/08/flight-credit-covid-pandemic-canceled- . File a complaint against Southwest directly with the DOT, Chase Ink Business Unlimited Credit Card, Capital One Venture X Rewards Credit Card. Our opinions are our own, and have not been reviewed, approved, or endorsed by our advertising partners. As of now, there is no way to add them to the account tracker. Privacy Policy Trademarks Do Not Sell/Share My Personal Information. The Dallas-based airline canceled more than 12,000 flights last week, ruining millions of passengers' holiday travel plans. html[lang="es"] div.footer div.flex-placement > div:nth-child(8) { Reveal Box 36611, Dallas, TX 75235 1611 contains references to products from or! Canceled more than 12,000 flights last week, ruining millions of passengers ' travel... 34 jets once the flight credit in My Account for flight credit dates... 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