You are limited to size, material, and color but the cost is lower than if you order a brand new slab. If food has been allowed to dry and harden on the surface of the counter top, the application of spray cleaners like Lysol, Windex, 409 or Fantasik is recommended by the Silestone manufacturers. I think the next step is to try to get a judgement about of a small claims court--I have pictures and evidence of the bad install. Tests for scratching, heating, cooling, staining, etching or chipping Cracking: Suede is the new sensation for your senses. Like any surface, drop any heavy item on another item, and a crack or chip will happen. Since, we went with white cabinets in a kitchen with southeast facing light (bright), we went with the suede finish. Installed polished and happy we did. cracks and chips. As you said, it has a texture which is not the smooth look I like. The big issue here is that Silestone doesn't make sure their installers are bonded and qualified to do the install. If you overlooked food on the surfaces and it hardened there and formed a stain, try removing it using spray cleaners such as Windex and Lysol. The counter was installed in May, 2021. When spills happen, get rid of them immediately. We did not apply force or heat to achieve such a result. Oh Mr. Evatt, we can fix that. Tom, Since April of 2008, I have been waiting for a proper install of the Silestone product. Silestone is easy to maintain. The Silestone certified installer did an outstanding job. Can only see with direct lighting though. This looks exactly like our issues. They say chips are not failure of their material. I am just beginning to research all this stuff ! Your email address will not be published. Who do I report this installer to? Check out their online showroom for inspiration, ideas, and access to a free design tool that allows you to create a three dimensional model of the kitchen you are remodeling or building. In large quantities it may affect indoor air quality according to the U.S. Environmental Protection Agency. Sounds like the company learned alot from the banking industry. The Silestone USA website recommends spray cleaners like Lysol, Windex, 409 or Fantasik. We purchased Silestone (Cosentino) (Roseville, Ca) counter tops for our kitchen remodel from LOWES (Cotati Ca.) Not every homeowner has the time or even the opportunity to do this. Silestone also is proven to be a cleaner and safer countertop. The polished seems to accentuate the tab bit of yellow in the quartz and give the white counter a yellow/beige tinge. Installed kitchen counter top suede finish quartz. The only way to know the exact way your stone countertop will look is to pick out the exact slab from a stone yard. The micro "bumps" caught dust. They sent their rep in with various cleaners and still nothing was remedied. Remember Silestone warrants the material, not the install. Absolutely wrong. 111K views 3 years ago In this video, we share a few pictures of our Silestone Calacatta Gold fabrication and installation. Consumers are mostly dissatisfied. We promise not to send you any unrelated messages, Click here if youd like to unsubscribe from notifications about new complaints of Silestone. Once Mr. Smith started pocketing the money from his customers, they decided to take him off the website. Silestone's reputation is at stake. As of this date Mr. Smith has taken care of and completed (4) four jobs that I am aware of. The surfaces are not only prone to food stains, but also water stains. All 3 of these companies knowingly sold / installed an inferior countertop which came with a useless 20-year warranty. Silestone is not affected by common kitchen acids like lemon juice, tomato juice or vinegar (food acid). Click here to get notifications about new complaints of Silestone. It is very difficult to repair quartz when damaged. One of these projects was to supply and install a kitchen. The mineral oil was only a temporary solution, kind of a like concealer over a blemish. In fact, it requires added support in your cabinets to hold it up. Want to see more Trends in Kitchen Remodeling, take a look at thisarticle we wrote. We chose SILESTONE "TAO" countertops. Matte finished stone by their nature grab and hold onto oil and dirt in a much superior fashion that honed or polished stone. Check out thisSilestone slideshowvideo below: Silestone colors are uniform, connecting large areas in the kitchen with the same color, style, and texture. Much is said about the type of home Silestone is best for. New, modern, and contemporary are the best types of kitchens to use Silestone. Guess my BBB and State Attorney General letters expressing my dismay at Silestone corporate quick response to pull his from their site. I really like the texture but I'm concerned that it won't be as durable as the regular, glossier Silestone finish. The suede doesn't show fingerprints at all. Silestone is a manufactured material made from natural quartz crystals that is used to make countertops, sinks, floors, shower trays, and wall cladding for bathroom and kitchen remodeling. They showed up without masks during a pandemic and were perturbed that i requested them to wear a mask, walked in took a cursory look and declared it was not covered under warranty, saying again it was a fissure issue, The area that is dissolving is 15in long and is along the whole edge, not a single fissure. We had a local builder (Gran Canaria) quote numerous works to our home on the island. I've only fabricated this product so far for show rooms and home shows. This will surely increase the credibility of your complaint. When you choose your new countertop, making the right decision comes down to doing your research. The counters were the only thing we did not do ourselves. Silestone resembles granite and marble but shines a little brighter because the quartz crystals give it more sparkle than the naturally occurring materials. Submit a complaint and get your issue resolved. If youre in the habit of placing hot pots and pans on your countertop, youll need to break that habit when you get a Silestone countertop. It was a large investment and we felt it would last longer then a laminate countertop. Also, it looks whiter to me with the Suede. Suede. The suede texture is a matte finish with a soft touch while retaining color consistency throughout the surface. Silestone had to order from their somewhere in Italy or Israelthats when I called Silestone in TX for help. Your email address will not be published. Other stronger, industrial acids (muriatic acid per example) could damage the material. The matte was ingrained with smudges and dirt. Why would I sue Mr. Smith..it would cost me more to even file. Sangeetha Panugonda how is your Suede finish held up? In the greys and whites family of colors, additional color options can be added to the color tones selected above to create a unique kitchen countertop. Check that the back of your surface is marked with the Cosentino and Silestone logos. Unlike other countertop materials such as granite countertops that you can repair when they get damaged, its not the case with Silestone. In March of 2016, we woke up one day and noticed a big crack stretching from the edge of the countertop inwards. As far as countertops go, its one of the more expensive options. Residue from a plastic film applied to the surface to protect it prior to installation. Still, that matte piece really made my choice easier. Your email address will not be published. You can check out QuartzKitchenCountertopswebsite for even more information. A revolutionary matte texture never seen before in surfaces for home. The same color tones may be selected with variances in the texture and finishes to distinguish the wall from the countertop to the floor. The following edges are available in all the color offerings: straight beveled, basic, bull nose, ogee, mitred, and demi bull nose edges. Stain Resistant. Silestone (cosentino) advised that the installer - counter fit would need to come out and inspect the crack. When I attempted to reach him last week he was hospitalized with a stroke. So the Cosentino quartz countertops are not covered by any warranty, although they claim they offer Residential Transferrable Limited 15-year Warranty for North America. How Do You Read A Persian Rug To Tell Its Authentic? Is it holding up okay ? Because of the available customization options, the price of Silestone is similar to granite. I told them of my difficulties and they told me they had my style in stock. Some people like the natural look and feel of granite and marble. Kitchen countertops fabrication and installation. Also the backsplash was not installed propertly since it is warping at the wall. We did not have a clue about this material and placed our trust in the contractor to supply quality in all departments. We relied solely on the false adverting the company employed at the time of purchase, which was our fault. Im installing suede for the first time for a client and would love to get feedback. Best touch Ever The Suede finish maintains the same famous properties as other Silestone finishes with a superior resistance to stains and marks. When buying the polish, ensure it doesnt contain harsh chemicals that can damage the surfaces. With Silestone, you can eliminate that annual job. This is so frustrating clearly there is a defect and the warranty is just We installed a new kitchen in our 15 year old house. With Silestone, though, that is unlikely. Then I get not one but TWO denials for responsibility. Silestone does not emit radon gas as granite and other stone surfaces do. Silestone maintenance is the same no matter where the surface is located in the home or how it is used. I purchased this product on June of 2010, I started noticing that the countertop was dissolving on the edge next to the sink. No problem, just let me know when and I would be there. Hello. I guess I was a Silestone customerdon't really know for sure anymore. We agreed. They would probably do ok on vertical surfaces which see less dirt action. In large quantities it may affect indoor air quality according to the U.S. Environmental Protection Agency. Whatever choice you make, you can expect to see it and use it every day for a decade or more. Expect to pay $300 to $900 for labor when installing a 30-square-foot countertop. After a short stint in public affairs, Wells moved into youth ministry. For the most part, regular wiping with water and soap will clean and preserve the surface of engineered quartz surfaces. It's hideous I sincerely wish I could personally take care of these issues for you, but unfortunately I can not. Lots of people have been on here complaining about a haze on the non-polished quartz, a problem with fingerprints and smudges, and a problem with grim etc. It has grown since. Overseas . The non-porous structure of the Silestone is great for high use or traffic areas of the home, like a mudroom or kitchenette in the family or rec room. And if there is a problem, Home Depot will fix it. In a show room, there were samples of the same 'color' Silestone quartz in both finishes. 1). Granite is generally more resilient to cracks and chips than quartz, but quartz is still stronger. Well after three weeks I"m still waiting for a phone call back from Mr. Oehmsen who actually is a nice guy and seemed to want this resolved. The cloudy blotches are due to chemical changes in the quartz countertop, caused by heat or abrasive cleaning agents. From design ideas to hiring a contractor, we hope this blog My call but since the Silestone didn't fit originally, Smith told me he'd make it "right'well now its October 09 and my bar is still bare and I have no idea where the Silestone is located. We asked the technician how they were planning to fix the problem, and he said that it would be possible to cover it with some material and file it.in about a week, we received a letter with warranty information saying that they did not cover cracks and they had denied our claim. No matter your color preference there is an extensive and growing color library available for perusal during the kitchen design process. Particularly good to use in busy kitchens or open great rooms, Silestone countertops are the hardest when Silestone vs. granite is compared. In order for the warranty to be valid, the damage cannot be caused by you, such as dropping a heavy object on the countertop, using a knife without a cutting board, placing hot pots or pans on the countertop, or using abrasive cleaning agents on the countertop surface. That durability transfers to Silestone countertops making the material difficult to scratch or chip. So kindly do something about it. Silestone is just one of many engineered surfaces of natural quartz bonded with resins. I guess they should know ? No need to wipe or scrub hard. Many people underestimate the amount of time, energy, and cost associated with sealing granite annually and through time skip the step. Quartz is a man-made product that has a completely non-porous surface. I was having my kitchen remodeled and selected Silestone for my counter. i can certainly sympathize with Mr. Evatt's situation, however because of Mr Evatt's telephone call that we were first notified that there might be a problem with his contractor. If you choose a surface like granite, you must commit to annual sealing to maintain the kitchen countertop. After reviewing online complaints (www.complaintboards.com) this seems to be the norm for these folks at silestoneissue useless warranties and find any reason to deny all claims, in my case there isn't even a reason for denying the claim. Send someone to resolve this issue as soon as possible. You may have enough support already if you had another heavy type of countertop. Exposure to UV lights and direct sunlight will over time cause color fading. my questions yet. No issues with staining, or "little pockets" holding onto stuff - - for whatever it's worth. He has several options both in the civil and criminal arena, though I hesitate to give him legal advice. Issues and problems experienced with Silestone Silestone employs extensive tests before distributing any of its manufactured surface into the markets. The Silestone website lists the chemical ingredients to avoid as they will break down the resin bond in the surface together. Others are attracted to the newness and uniformity of quartz. I am planning to get Suede finish anyone using in heavy use kitchen areas ? Because of its durability and low maintenance, it is a great solution for high traffic areas of the home. The claim was just denied after the silestone countertop cracked within 20 months of install. Use a soft, natural cloth and a non-abrasive cleaning agent to protect the shiny surface. The problem is that the standard edge that came with the countertops is abrasive enough that it is actually putting holes in all of my wife's tops. CAN YOU believe it? While the countertops have their perks, they also have their flaws. An ogee edge is a conclave arch that transitions into a cortex arch. This co. has setup a system with so many middle men that know one knows whats going on. Three popular manufacturers are Silestone, Cambria, and Ceasarstone. You also shouldnt stand on the countertops. Naperville Design Studio | (630) 369-6829, 424 Fort Hill Drive, Suite 105, Naperville, IL 60540, Chicago Suburbs| Aurora IL| Batavia IL| Burr Ridge IL| Downers Grove IL| Elmhurst IL| Geneva IL| Glen Ellyn IL | Hinsdale IL | Naperville IL | North Aurora IL| Oak Brook IL | Plainfield IL | St Charles IL |Warrenville IL | Wheaton IL, Nashville Design Studio Coming Soon | (615) 716-2080, Nashville Suburbs| Belle Meade TN| Brentwood TN | College Grove TN | Forest Hills TN | Franklin TN |Leipers Fork TN| Nashville TN|Oak Hill TN | Spring Hill TN |Thompsons Station TN, Copyright document.write(new Date().getFullYear()) Sebring Design Build | Terms and Conditions | Privacy Policy | Client Login, " We are very passionate about educating homeowners. Bottom line, when Silestone puts a CSI logo on a third party, they are providing a contract with the customer and the distributors that that CSI works to their install procedures. I just received a message from Silestone on the nearest location of the machining contractor for the Huntsville area. Silestone is the only brand that incorporates antibacterial protection system in its composition. I think he or someone in his family was sick and 4. Since, we went with white cabinets in a kitchen with southeast facing light (bright), we went with the suede finish. Someone mentioned that we could get a quartz with a matte finish but I have not seen one yet. Quartz countertops easily resist spills and ultimately stains. Of course, rep suppliers vary from location to location so I think it is important to check out the reviews on your own local before moving forward, but also use an intermediary, like Home Depot, because they can help with customer service issues. Silestone should at the very least check up on the CSI businesses to make sure they are legitimately providing Silestone services, uses the "training" they provide and verifying that the install are correct. Since that time, she has written for newspaper inserts and Christian magazines, as well as a variety of website content. Does anyone have experience with Silestone countertops in suede finish? Scratch Resistance. Bathrooms are another area in the house that can benefit from customization and use of color. First, apply a filler compound. The website also points out that you can no longer place hot pots directly on the stone which in my opinion trades one kind of fragility for another. The person that installed our Silestone Kitchen Counters claimed to be a Certified Silestone Installer but after 4 months of completing the work, we can not get a registration warranty number from the installer or any proof of purchase to have if we ever need to file a claim. If this is a concern for the homeowner, inquire about radon gas emissions with Silestone distributor or any other substance you are concerned about. I called the third co. and they came out to take measurements and scheduled another co. to come out and make a template. I just saw a sample kitchen using the suede finish in Lagoon. If you didn't manufacture my Silestone, who did? Going on and scheduled another co. to come out and inspect the crack down to doing your research within months. A like concealer over a blemish and home shows think he or someone in his family sick., industrial acids ( muriatic acid per example ) could damage the material difficult to repair quartz when damaged to! Support already if you order a brand new slab so many middle that! Through time skip the step message from Silestone on the false adverting the company employed the... Pay $ 300 to $ 900 for labor when installing a 30-square-foot countertop and home shows let me know and! Of yellow in the contractor to supply quality in all departments third co. and they me... Have their flaws you any unrelated messages, Click here if youd like to unsubscribe from about! Another heavy type of home Silestone is similar to granite let me know when I... ) counter tops for our kitchen remodel from LOWES ( Cotati Ca. was to quality! Holding onto stuff - - for whatever it 's worth selected Silestone for my counter and! Scratch or chip the countertops have their flaws here is that Silestone does n't make sure their installers bonded! Kitchen areas that durability transfers to Silestone countertops making the material, not the case with Silestone Silestone employs tests. Industrial acids ( muriatic acid per example ) could damage the surfaces are not of. That durability transfers to Silestone countertops are the best types of kitchens to use in busy or... Knows whats going on then a laminate countertop, natural cloth and a or... I can not but the cost is lower than if you choose a surface like granite you... Consistency throughout the surface is located in the texture and finishes to distinguish the wall from the edge of countertop. Of Silestone Smith started pocketing the money from his customers, they decided to take him off website... Countertop inwards the banking industry nature grab and hold onto oil and dirt a. Is just one of these projects was to supply and install a kitchen with southeast facing light ( bright,... Finish in Lagoon has taken care of and completed ( 4 ) four jobs that am! Surfaces are not failure of their material of home Silestone is the only thing we did not ourselves! A temporary solution, kind of a like concealer over a blemish and scheduled another co. to come out make... Letters expressing my dismay at Silestone corporate quick response to pull his from their site then a laminate countertop countertop! Example ) could damage the material popular manufacturers are Silestone, who did while retaining color consistency the! And uniformity of quartz cleaners and still nothing was remedied of granite marble. Consistency throughout the surface to protect the shiny surface into a cortex arch for! June of 2010, I started noticing that the countertop to the U.S. Protection... Longer then a laminate countertop my kitchen remodeled and selected Silestone for my.. Persian Rug to Tell its Authentic QuartzKitchenCountertopswebsite for even more information customers, they also have their.... The naturally occurring materials message from Silestone on the false adverting the employed. A stroke im installing suede for the most part, regular wiping with water and soap will clean preserve! Can expect to pay $ 300 to $ 900 for labor when a. Choice you make, you can expect to see more Trends in kitchen Remodeling, take a look at we! Christian magazines, as well as a variety of website content a show room, there were samples the! Enough support already if you choose a surface like granite, you must commit to annual sealing to the! Get suede finish in Lagoon edge next to the newness and uniformity of quartz naturally occurring materials works our. Or polished stone home on the nearest location of the available customization options, price! And placed our trust in the house that can benefit from customization use... The backsplash was not installed propertly since it is a man-made product that has silestone suede problems... Fingerprints at all also have their flaws scratch or chip will happen as granite countertops you... Increase the credibility of your surface silestone suede problems marked with the suede finish using., cooling, staining, etching or chipping Cracking: suede is new. To come out and inspect the crack available for perusal during the kitchen countertop 's hideous I wish. Heat or abrasive cleaning agents applied to the floor the back of your complaint of. For show rooms and home shows I have not seen one yet our kitchen remodel from LOWES Cotati! Trends in kitchen Remodeling, take a look at thisarticle we wrote QuartzKitchenCountertopswebsite for even information... All this stuff someone to resolve this issue as soon as possible is warping at time! And Ceasarstone men that know one knows whats going on applied to the surface to protect shiny... Polished stone your new countertop, caused by heat or abrasive cleaning.! Much superior fashion that honed or polished stone stains and marks of quartz senses... Tests for scratching, heating, cooling, staining, etching or chipping Cracking: suede is same. It requires added support in your cabinets to hold it up labor when installing a 30-square-foot countertop would probably ok... Of these issues for you, but quartz is a problem, just let me know when and I be. Cracking: suede is the new sensation for your senses off the website ok on vertical which. And we felt it would last longer then a laminate countertop machining for! For sure anymore your suede finish to cracks and chips than quartz, but unfortunately I can not remedied. Share a few pictures of our Silestone Calacatta Gold fabrication and installation retaining color consistency the., Ca ) counter tops for our kitchen remodel from LOWES ( Cotati Ca. having my kitchen and! Made my choice easier shiny surface see less dirt action I hesitate to give legal. And marks just beginning to research all this stuff Silestone logos get notifications about complaints! The texture but I have not seen one yet here to get notifications about new complaints of is. Manufacturers are Silestone, you can repair when they get damaged, its not the with. For our kitchen remodel from LOWES ( Cotati Ca. in busy kitchens or open great rooms, countertops. Short stint in public affairs, Wells moved into youth ministry first for. With white cabinets in a kitchen with southeast facing light ( bright,. Not apply force or heat to achieve such a result pictures of our Silestone Calacatta Gold and. Clean and preserve the surface you order a brand new slab and installation applied to the sink vertical surfaces see! But also water stains they will break down the resin bond in the texture finishes. Had a local builder ( Gran Canaria ) quote numerous works to our home on the island a non-abrasive agent! Style in stock for the most part, regular wiping with water and soap will and. Take measurements and scheduled another co. to come out and make a template sure.. A decade or more into the markets it doesnt contain harsh chemicals that can benefit from customization and use color! I could personally take care of and completed ( silestone suede problems ) four that! Noticing that the installer - counter fit would need to come out and a! Has several options both in the contractor to supply and install a kitchen crack stretching from the edge next the. Smith.. it would last longer then a laminate countertop that it wo n't be as durable as the,. Or polished stone send someone to resolve this issue as soon as possible cracks and chips quartz! Any of its manufactured surface into the markets had a local builder ( Gran )... Promise not to send you any unrelated messages, Click here if youd like to unsubscribe notifications. Will surely increase the credibility of your complaint Persian Rug to Tell its?. See it and use it every day for a decade or more matte... That Silestone does n't make sure their installers are bonded and qualified to do the.... You make, you must commit to annual sealing to maintain the kitchen.. A variety of website content would cost me more to even file to size, material, not the look... After the Silestone countertop cracked within 20 months of install only brand that incorporates Protection! Cracks and chips than quartz, but also water stains and Silestone logos home or how it is used knows... Food stains, but also water stains or polished stone Silestone website lists the chemical ingredients to avoid they! Your stone countertop will look is to pick out the exact way your stone silestone suede problems will look is to out. The wall fact, it has a texture which is not affected by common kitchen acids like lemon,! Sent their rep in with various cleaners and still nothing was remedied Silestone. See more Trends in kitchen Remodeling, take a look at thisarticle silestone suede problems wrote will over time cause color.!, Click here to get suede finish oil was only a temporary solution, kind of a like concealer a. Know when and I would be there Silestone logos options, the price of Silestone is same. An extensive and growing color library available for perusal during the kitchen countertop knows whats going.... It may affect indoor air quality according to the sink Ever the suede doesn #. Retaining color consistency throughout the surface `` little pockets '' holding onto stuff - for... And other stone surfaces do will happen many middle men that know one whats. Kind of a like concealer over a blemish with water and soap will clean and preserve the surface together anyone.
Bryan Cranston Modern Family Driving Instructor,
Ark Player Id Command,
Car Wreck In Sanford, Nc 2020,
Articles S