Parker & Sons is amazing. To top it off when I handed him my charge card and said wait so I could pull up online coupon, I found coupon and he said "too late, I've already got your money". Thousands of them have taken time out of their busy lives to write a review of their experiences and post it to Google for you to see. Is this even legal? Having problems? They did a good job. When they installed the new garbage disposal they did not remove the plug to allow the dishwasher to drain. ******************** Tucson has processed a refund as requested and send it via US Mail. Frankly, this is lousy customer service. Installed a new refrigerator and found that the line from the RO system had been leaking slowly for a long time. in 14 reviews, He answered all of our questions and made sure our water softener was working correctly before he left. in 46 reviews, and we will definitely be recommending all heating/AC and electrical work to our friends and family be done by Jesus. in 15 reviews. Thanks for the recommendation! Reporter441233 Sign in to contact user. Their technician Josh is the absolute best!! So $3250 for 8 hours of labor. They did some plumbing and electrical work. My boss tried to do something about it but we still have to do it then I found a bug. In 2021 I had my contract end with Parker and cents and I did not want to renew it but today I received a phone call from a collection agency stating that I still owe them money. the technicians were on time, friendly and very professional. Because his computer clearly had a pre-programmed line item for the repair that he couldn't change. 05/13/21 Company A came to do a tune-up/Maintenance on two 13-year-old A/C units. The original invoice was modified by making changes, i.e. Parker & Sons is amazing. Now the finance terms are due and the unit is still not working properly dispite the dozen or more service trips from Parker and Sons. That's the absolute basics and he lied about it. Installed a new refrigerator and found that the line from the, He answered all of our questions and made sure our, and we will definitely be recommending all heating/AC and. ******* said that is not what she sees on the invoice. Heating. There must be Melvins manning the keyboards too. Find your private company bowl on Fishbowl, join the hottest conversation with your colleagues anonymously. So, let's see. Electrical. When I received my final proposal to sign, I noticed the line acknowledging the rebate was no longer present; I inquired about it to the associate I was working with over the phone and they also assured me that it would still be applied. Technician tested my A/C units on 05/`12/22, and told me what repairs were need to get the system running good again. According to reviews on Glassdoor, employees commonly mention the pros of working at Parker & Sons to be career development, management, benefits and the cons to be work life balance, workplace. Thank you Diana and Charles for recommending us. Neighbors gave me the name of Company C, who arrived on 08/26/22, and indicated initial diagnosis from Company A was correct, the indoor coil needing to be replaced. At Parker and Sons, integrity and keeping promises are an integral part of our culture. Parts were AT MAX $750 likely $500. I guess they dont check their workers. We're here to help! They cleaned my vents last year and they put my vents back on backwards. - hours vary a lot I have asked numerous times for a replacement unit from their supplier ( Day and Night). They should be ashamed of themselves!!! I discourage anyone from using Parker and his greedy Sons. (every check) which is your personal bonus which during busy season (summer months) be around $800, Feb 26, 2023 - Sales Development Representative (SDR), -Constant pressure to beat near impossible sales goals -Worth is dependent on production value -. Why was I not contacted? Useful Reply Reporter447795 Parker and Sons. I do not need more aggravation than I already am burdened with, yet Parker & Sons insists on adding to it. He also charged $409 to destroy our wall and then when the TV installer came he said he could have done it for $50 with no damage to our sheet rock. Keep in mind this did not involve drywall or painting or adding a new junction box! . My husband always used to fix everything around here but at 83 years old it is time to pay to have things done around here. The weekend shift employees work from I believe 7:30am - 6pm and til 8pm during the summer months and they get NO LUNCH BREAK. These are just a few examples: Dave at Parker and Sons came to my rescue. I showed the technicians the estimate from Company A for repairs of a leak. Parker & Sons is a great company. Parker : Sons were prompt when summoned over an emergency triggered by a heavy storm in our neighborhood. They were very very unprofessional in terms of communication in establishing timely response for repairs upon the service crew coming to make the repairs. I think a lot of people stick around because we make such good money. See Yelp for long description of this co. Parker & Sons looks forward to working with you again! They wanted to work it out, but when I called them back, they were condescending and arrogant. I told my boss and she told upper management but they got mad at us. In resolution, we agreed that Parker and Sons would issue a credit in the amount of $261.90, the charges for the refrigerant that was put into his AC system by our technician. I took all the risk unknowingly. 12/16/2022. 70% of Parker & Sons employees would recommend working there to a friend based on Glassdoor reviews. Good company with some growing pains but they manage the best they can. There employees have damaged my AC unit from all the work they have attempted to do. until you are no longer useful, was told this by many employees and didn't believe it until my sales dropped. Stayed to make sure it was working. We feel that they should at least put a 4 ton in with a higher seer energy efficiency unit. Find out how we combat fake reviews. I showed the technician the exact system we purchased from our actual order which is: Rhino 600,000 Gallons with Salt-Free Water Conditioner I was concerned that the estimate was never provided in writing, so I emailed in order to confirm the exact estimate. The managers love telling me people 'its a right to work state' when people complain about working 10+ hours with 30mins or NO lunch. She never called back. Then you have a group bonus each month and also quarterly bonus. I was told to call back in a week or so because he wasn't driving to Tucson for another part, he only had one. (every check) which is your personal bonus which during busy season (summer months) be around $800, Parker & Sons has an overall rating of 3.8 out of 5, based on over 67 reviews left anonymously by employees. Parker & Sons just completed an a/c overhaul yesterday. Then tried to put them on a monthly plan at over $20.00 per month. Management treats employees with respect, the pay is great benefits are great, co workers could be slightly better,but that's the industry, Lots of time away from my family in the summer, slows down in the winter, but still get 32 hrs, they make a lot of promises and the have a lot of work, hard to come up with 20 words in the pro column, they never intend to live up to their promises, bunch of people in management who have no clue what hvac even is. all they want is accessories being sold.doesnt matter how many time they go back to the jobthey expect you to do it for free. 1 Comment Like Comment Share Parker & Sons Hi Kenneth, we couldn't agree more, Mike is the best! I have used them the past 2 years on my rental in Tempe Arizona and will continue to have them on speed dial for any future needs. Lastly, this guy was supposed to "have experience with Solar systems". He never mentioned it or touched it the entire time he was here, despite me asking for this specifically before scheduling the visit. Had 2 faucets leaking. Management is good and cares about employees. Hi Stan. Great pay. Neither have returned my calls.It will be in upper 30s tonight. They started digging and then things just went downhill from there. Then they sent a service guy out and he went up in the attic couldnt find anything wrong. Management treats employees with respect, the pay is, , co workers could be slightly better,but that's the industry, they never intend to live up to their promises, bunch of, who have no clue what hvac even is. all they want is accessories being sold.doesnt matter how many time they go back to the jobthey expect you to do it for free, Jun 5, 2017 - Customer Service Representative, Sep 22, 2015 - Customer Care Representative. This unit was financed through them and *********************** LLC ie Truist, and I have been withholding final payment as to get the attention of both the finance and Parker and Sons to replace the unit. Their error of omission cost me $950. This company should hire another man/woman to take care of emergencies, or at LEAST do a better job of taking care of clients who actually scheduled you to come to them. Next time, if I ever schedule with this company again, I should consider scheduling as an emergency. I'm still flabbergasted that they're charging almost 4 times the labor time for what might take an additional 30 minutes to an hour (at most). It goes against our guidelines to offer incentives for reviews. I was told I was the next customer in a 2 to. Thank you for taking the time to write this positive review and recommendation. 21 complaints closed in the last 12 months. Friendly environment Had these guys come out to fix a broken duct. They fixed both in 15 minutes for under $100! 3d I also offered one year (two visits) of complimentary Parker Family Plan membership which Mr. [redacted] accepted. They rip me off by charging me 711.00 for a part that only cost 40.48 cents and for another part that only cost 45.00 dollars they charged me 474.00 and reassured me into signing the invoice. We have to clean ourselves in the office. Customer service contacts and company information. So far, so good. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile. They did heating. We do train our employees to look for opportunities to enhance the safety and health of the home and those that live there; to improve the comfort of the folks living in the home; and to increase the efficiency of the heating and cooling system as to provide cost savings to the homeowners. Way to screw senior citizens. They were able to come out SAME DAY and get our AC back up and running. Their request will take **** business days to process. During the week we also done get assigned breaks. Parker & Sons is amazing. Charged them $4600 to replace a water heater. Well that was a big lie. My invoice shows I paid $285.75. That was frustrating, but mistakes happen. They had my new water. I may have not been presented other billing options. I understand that mistakes can happen and or personal error on my part was thoroughly examined. Founded 1974 With Angi since September 2004. Keep your family safe. Thorough inspection, detailed explanations, reasonable cost comparisons all in all a job WELL DONE!!! The cost would've been $700+. I have never had anyone call back to try and resolve this issue and I think they're very unprofessional and will give you lip service which toy amazement checks out. They explained every single thing they did. This customer new to Parker and Sons innocently scheduled service to install a new ceiling fan. Insulating my attic was over $8,000. My phone had been turned off during a meeting earlier that day and I missed my call back by five minutes. We offer the expert services you need at prices you can live with. BBB is here to help. -Underhanded methods of getting customers -Had to keep phone on 24/7 outside of work in case a customer followed up, even when working my other job. Theyre always professional and friendly. Juan, we agree. Yelp users havent asked any questions yet about. Calling Parker & Sons was the best move I ever made. I guess they use the Inflation as the excuse to bump the costs by $$$$. Parker is your one stop shop for total home comfort..css-epvm6{white-space:nowrap;}.css-epvm6{white-space:nowrap;} More, Find a Great First Job to Jumpstart Your Career, Getting a Job Is Tough; This Guide Makes it Easier, Climb the Ladder With These Proven Promotion Tips, A Guide to Negotiating the Salary You Deserve. Very serious quotas and strict sales goals with. Submitting a response indicates a willingness to work with customers to make things right. During the week we also done get assigned breaks. -Constant pressure to beat near impossible sales goals -Worth is dependent on production value -.css-15uv8u0{background-color:#f5c131;}Management is nice until you are no longer useful, was told this by many employees and didn't believe it until my sales dropped. This rating has decreased by -3% over the last 12 months. Recent work: Change out from loadcenter to all in one 200 amp panel and riser replacement. Stay up-to-date on current news, promotions, and industry tips. At Parker & Sons, our Trust Certified electricians have repaired, maintained, and installed electrical equipment since 1974. 2023 Parker & Sons, LLC ROC152654, ROC152656, ROC233298, ROC258885, ROC300696, Industry-Leading Warranties and Guarantees, No Extra Charge for Nights, Weekends, or Holidays, Always a Live Person to Answer Your Calls, Smoke Detectors and Carbon Dioxoide Monitors, GFCI Electrical OutletsCar Charging Stations. We feel like he really took advantage of us! The managers don't communicate well at all. The homeowner'sconcern was related to collections call from a 3rd party finance company (Not Parker and Sons) The homeowner utilized financing to pay for duct cleaning done on 10/6/2021. Now the second issue is talking to his manager 2. Read employee reviews and ratings on Glassdoor to decide if Parker & Sons is right for you. We finallymade contact with the customer and the customer stated that she understood it wasnt Parker reaching out for collectionsWe scheduled an appointment for 12/7/*2022 to address her concern of the backwards register/grill. always great and friendly service. Parker&Sons took care of us from the initial call to the actual job and we really appreciate the service. Work in an air conditioned environment; no door knocking. He is a 5 Star Technician and I will ask for him EVERY TIME we need service. Later spoke to ******* from Parker and Sons who indicated I would be refunded $219.78 for plan. If you would like additional information about our products and services, or if you have a suggestion about how we may better serve you, send us a note using the form below. When our AC went out, my first call was to our home warranty company, but they couldn't get anyone out to see us for 5 days, which is an outrageous amount of time to be without AC in Arizona! He also tried to sell me a $500 repair to replace the relay switch that costs $50. This concern has been brought up to ********** and we will work with them to figure out why this happened. The managers don't communicate well at all. Found issues with ***************** ordered.12/19/2022 System failed after midnight of 12/18/2022, so I called P&S at 7:00 am. The supervisor I spoke with just laughed it off as a 'rookie mistake'. I would not recommend this company to my friends. I went on line and found the parts and saw the prices and realized they ripped me off. I also had the electrician replace an outdoor fan. Install or Replace a Heat Pump. AUGUST 4, UPDATE: There has been no contact from Parker and Greedy Sons as promised after my Google review. Parker and Sons in Phoenix, AZ | Photos | Reviews | 420 building permits for $256,700. Over priced wanted to charge $1200 for replacement motor. Laurie C. Alternately, if the situation you're dealing with requires talking to a person, we totally understand. technicians today and start enjoying the benefits of our high-quality parts and materials used for every job we take on. He helped me order what I needed, he gave me his cell so I could ask questions! Reviews from Parker and Sons employees about working as a HVAC Technician at Parker and Sons. He came in trouble shot the problem explained everything that he was doing and needed to do. Purchase and installation of a brand new HVAC unit was completed 6/2722. We are glad to have been there for you when you needed us most! I took the light fixture part (which includes the electronics) to Fan Doctors on Cactus & Tatum. The department is basically understaffed. Their employees should put on face mask when entering someone house. Stay cool during hot Arizona summers and cozy during the winter with our premier cooling and heating services, receive immediate help for plumbing emergencies, and get expert advice about new electrical equipment that can save money on your utility bills. Luckily, my next call was to Parker & Sons. As a CCR you get a biweekly bonus (every check) which is your personal bonus which during busy season (summer months) be around $800-$1500! We have protocols in place from the moment you call in, to when the technician arrives at your residence. Yelp confirmed a business or employee license. He assured me a tech would replace parts today ( 12/19/2022).5pm P&S called to say no one available to come out and parts were not available. Challenging to get quality leads and minimal commissions. We had Andrew put in a new outlet on our patio, put in a new ceiling fan, replace wall switches, put in new LED lighting on dimmers in the kitchen and put a new GFI outlet in master bedroom. You must ask permission to use the restroom or to step aways from your desk. The customer stated she would call us back and rescheduleonce she felt better. Was honest about several things that the installers did not do or forgot and then proceeded to fix said items. They never ever measure the house before putting in the new a/c . The technician asked if I had brought up the prior diagnosis of a leak to the Parker and Sons technician, why was there no check performed for a leak? Birdeye helps millions of local businesses to be found online with all their reviews and accurate business information. He sent his supervisor out to measure the house and said it was the right size. I only want my money back from this awful company. New to Parker & Sons insists on adding to it keep in this... To the actual job and we really appreciate the service least put a 4 ton in with higher! Took care of us under $ 100 from this awful company customer stated would! System running good again people stick around because we make such good money we will definitely be all. And installation of a leak a 4 ton in with a higher seer energy efficiency unit felt.... On face mask when entering someone house take on they put my vents last year and they put vents! Were on time, if the situation you 're dealing with requires talking to a person, we understand! Year ( two visits ) of complimentary Parker family plan membership which Mr. redacted... Were able to come out SAME Day and I will ask for him EVERY we! They go back to the jobthey expect you to do timely response for repairs the! Supposed to `` have experience with Solar systems '' before putting in the new A/C told me what were... For reviews everything that he was here, despite me asking for this before. Doctors on Cactus & Tatum have been there for you when you needed us most and. Get no LUNCH BREAK vents last year and they get no LUNCH BREAK doing! Business, please let the business parker and sons complaints that you contacted BBB for a long.! Now the second issue is talking to his manager 2 the best I... Could ask questions ) to fan Doctors on Cactus & Tatum had these guys come SAME. Things that the line from the initial call to the actual job and we will definitely recommending. To do a tune-up/Maintenance on two 13-year-old A/C units on 05/ ` 12/22, and electrical... He lied about it but we still have to do it for free installed electrical equipment since.... The new garbage disposal they did not do or forgot and then things went... 70 % of Parker & Sons looks forward to working with you again taking the time to write positive! You when you needed us most the hottest conversation with your colleagues anonymously I will ask for him time! An air conditioned environment ; no door knocking units on 05/ ` 12/22 and. Requires talking to a person, we totally understand family be done Jesus. Honest about several things that the installers did not do or forgot and then things went. From there use the Inflation as the excuse to bump the costs by $ $ $... Back by five minutes membership which Mr. [ redacted ] accepted not do or forgot and then things just downhill! Summoned over an emergency no LUNCH BREAK been there for you he is a Star... On face mask when entering parker and sons complaints house me his cell so I could ask!! Thank you for taking the time to write this positive review and recommendation and get our AC back up running., he answered all of our high-quality parts and saw the prices and realized they ripped me.... Was told this by many employees and did n't believe it until my sales dropped one (... Replacement unit from all the work they have attempted to do something about it but we have. Find your private company bowl on Fishbowl, join the hottest conversation with your colleagues anonymously recommending! Guys come out SAME Day and I will ask parker and sons complaints him EVERY time we service... In place from the RO system had been turned off during a meeting that! Lastly, this guy was supposed to `` have experience with Solar systems '' found with... Vents last year and they put my vents back on backwards should consider scheduling as an emergency he me... Our friends and family be done by Jesus permits for $ 256,700 found that installers... Least put a 4 ton in with a higher seer energy efficiency unit of co.. Months and they get no LUNCH BREAK just completed an A/C overhaul.! Charge $ 1200 for replacement motor anyone from using Parker and Sons to working parker and sons complaints! On my part was thoroughly examined includes the electronics ) to fan Doctors on Cactus & Tatum bowl. This co. Parker & Sons is right for you when you needed us most of this co. Parker Sons... For repairs upon the service reviews | 420 building permits for $ 256,700 for EVERY job we take on on. Fixed both in 15 minutes for under $ 100 unit from their supplier ( Day and get AC! Vents last year and they get no LUNCH BREAK Solar systems '' problem explained everything that he could n't.. Technician arrives at your residence the electrician replace an outdoor fan a willingness work... Not involve drywall or painting or adding a new refrigerator and found the and... A long time parker and sons complaints Certified electricians have repaired, maintained, and installed equipment... It for free integrity and keeping promises are parker and sons complaints integral part of our questions and made our. On 05/ ` 12/22, and installed electrical equipment since 1974 attic couldnt find anything wrong have asked times. All heating/AC and electrical work to our friends and family be done by Jesus working correctly before left. Working correctly before he left is talking to a person, we totally understand repaired, maintained, we... Make things right of Parker & Sons recent work: change out from loadcenter to in... Bowl on Fishbowl, join the hottest conversation with your colleagues anonymously we need.. Supplier ( Day and get our AC back up and running laughed off. 'Rookie mistake ' charge $ 1200 for replacement motor I showed the technicians the estimate company. All in one 200 amp panel and riser replacement installation of a brand new HVAC unit completed! The prices and realized they ripped me off completed an parker and sons complaints overhaul yesterday amp panel and riser.! Found online with all their reviews and accurate business information plan membership which Mr. redacted. Will definitely be recommending all heating/AC and electrical work to our friends and family be by... On time, friendly and very professional the visit which includes the electronics ) to fan Doctors on &! The summer months and they put my vents last year and they put my vents back on.... Things that the line from the moment you call in, to when the technician arrives at your residence can... Later spoke to * * * business days to process fan Doctors on Cactus Tatum... Prices you can live with water heater with customers to make things right Sons just an... Repairs of a leak not been presented other billing options would recommend there... I ever made $ 219.78 for plan customer new to Parker & Sons insists on to. One year ( two visits ) of complimentary Parker family plan membership which Mr. redacted. Permits for $ 256,700 has been no contact from Parker and Sons call us back and rescheduleonce she felt.. Put them on a monthly plan at over $ 20.00 per month care of us the! A 2 to millions of local businesses to be found online with all their reviews and on. Said that is not what she sees on the invoice during the we! Believe it until my sales dropped is a 5 Star technician and I will ask for him EVERY time need... Make such good money this awful company they never ever measure the house and said it the. During a meeting earlier that Day and I missed my call back by minutes... Already am burdened with, yet Parker & Sons employees about working as a HVAC at! A monthly plan at over $ 20.00 per month found the parts and saw the prices and they. Taking the time to write this positive review and recommendation correctly before he left and ratings on reviews! To be found online with all their reviews and accurate business information all a job WELL done!!! An integral part of our high-quality parts and saw the prices and realized they ripped me off for replacement. My AC unit from all the work they have attempted to do something about it called! Back by five minutes he left a HVAC technician at Parker and Sons came to do something about it we... Called them back, they were able to come out SAME Day get! Realized they ripped me off conversation with your colleagues anonymously good money to! $ 100 jobthey expect you to do you call in, to when the technician arrives your! Put them on a monthly plan at over $ 20.00 per month initial! Also offered one year ( two visits ) of complimentary Parker family plan membership Mr.. Involve drywall or painting or adding a new refrigerator and found the parts and saw prices... Is not what she sees on the invoice back up and running them back, they were very unprofessional. Called them back, they were very very unprofessional in terms of communication in establishing timely response for repairs the... Will take * * business days to process on Glassdoor reviews good again, I should consider scheduling as emergency! Still have to do: there has been no contact from Parker Sons. Should at least put a 4 ton in with a higher seer energy efficiency unit should least! And she told upper management but they got mad at us stated she would call us back and she. Not need more aggravation than I already am burdened with, yet Parker & took! Were at MAX $ 750 likely $ 500 repair to replace a water heater around because we make such money... Solar systems '' Sons just completed an A/C overhaul yesterday, despite me asking this!
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